Business Support & Intelligence Officer

Summary of job

• Job Title: Business Support and Intelligence Officer
• Location: Hybrid working - minimum one day per week office based at Tor Hill House, Castle Circus, Torquay
• Hours: Part time - 22.2 hours per week
• Pay Rate: 14.82 per hour PAYE
• Contract: Temporary contract initially for 3 months
• Start Date: Ideally by early July, however the client can wait for the right candidate

Main duties and responsibilities

• Analyse and interpret complex statistical and operational data to support the Community Safety Business Unit
• Compile reports and provide operational insights to assist effective team management and service delivery
• Identify trends and patterns from historical and incoming data to support case management and performance monitoring
• Prepare briefing packages and intelligence reports for officers and managers
• Maintain and update Back Office databases and ensure data quality standards are adhered to
• Support Freedom of Information requests, media enquiries and reporting requirements
• Assist with continuous business improvement initiatives and operational planning
• Maintain confidentiality and comply with data protection and information sharing protocols

Person Specification: The successful candidate will demonstrate:

• Excellent attention to detail and a high degree of accuracy
• Strong Microsoft Excel skills and confidence working with data and statistical information
• Ability to analyse, summarise and interpret complex information
• Excellent organisational and communication skills
• Ability to work independently and as part of a small team
• Commitment to maintaining confidentiality and handling sensitive information appropriately
• Experience of data collection, validation and reporting
• Strong IT skills and confidence using Microsoft Office applications

Desirable experience includes:

• Experience working within a multi-agency or public sector environment
• Knowledge of community safety or related services
• Experience using databases and case management systems

Any Specialist requirements (vetting etc.)

• Successful applicants will be subject to vetting checks
• Candidates must comply with data protection and information sharing protocols
• Ability to travel efficiently around the Torbay area may be required