Business Support Assistant
Posted 2 weeks ago by Talent Dice Ltd
£17 Per hour
Undetermined
Undetermined
E1, Whitechapel, Greater London
Summary: The Business Support Assistant role involves providing professional administrative support to ensure the effective operation of the Council's core business. Responsibilities include managing correspondence, maintaining databases, and supporting meetings while adhering to customer service standards. The position requires collaboration within the team and compliance with GDPR policies. Knowledge of financial processes and local authority responsibilities is essential for success in this role.
Key Responsibilities:
- Provide responsive and professional administrative support to services as directed.
- Work collaboratively to ensure efficient team operations and adherence to customer service standards.
- Undertake day-to-day administrative tasks including filing, word-processing, and data entry.
- Handle routine correspondence and telephone contact with clients professionally.
- Operate IT systems and utilize technology effectively for duty execution.
- Maintain and update databases, inputting data and producing reports as needed.
- Ensure compliance with GDPR policies regarding personal data processing.
- Maintain effective filing and archiving systems for traceability of records.
- Record, distribute, and manage inward and outward correspondence promptly.
- Cover reception and helpdesk duties as required, providing a welcoming environment.
- Support meetings by booking venues, managing attendance, and distributing papers.
- Assist with financial order processing, including setting up orders and handling payments.
Key Skills:
- Knowledge of financial processes including cash handling and accounts payable/receivable.
- Good understanding of Health, Adults & Community Services and associated legislation.
- Knowledge of office procedures and administrative systems.
- Understanding of Local Authorities’ responsibilities regarding sensitive information security.
- Experience in a front-line role managing stakeholder expectations.
- Ability to quickly understand and disseminate guidance and regulations.
Salary (Rate): £17.11/hour
City: Whitechapel
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
·To provide responsive, professional and timely administrative support to services as directed, facilitating the effective conduct of the Council's core business.
·To work collaboratively and flexibly to ensure efficient operation of the team, adhering to the council’s customer service performance standards and meeting the requirements of service level agreements in all areas of the postholder’s responsibility.
Undertake day to day administrative tasks including filing, word-processing, data entry and other general administrative duties.
Deal with routine correspondence and telephone contact, dealing with clients in a professional manner.
Operate available IT systems and make use of existing technology to its full potential to facilitate the effective execution of duties.
Maintain and update databases and relevant IT systems, inputting data, extracting information and producing reports on a regular or ad hoc basis.
Ensure full compliance with GDPR policy and process following procedures for the correct recording, updating, reviewing and deleting of personal data in all data processing undertaken by the role-holder.
Maintain effective filing and archiving systems, ensuring full traceability of files and records at all times.
Promptly record, distribute and/or scan inward correspondence; promptly despatch and record outward correspondence.
Cover as required at receptions and helpdesks, working as a team to ensure cover throughout business hours, providing a welcoming environment.
Support meetings as directed including the booking of venues, issuing of invitations, managing attendance lists, collating and distributing papers, taking notes and distributing minutes.
Assist with the processing of financial orders as required, including setting up orders, processing payments and dealing with payment enquiries.
Knowledge
- Knowledge of financial processes including handling of cash and cash equivalents, accounts payable and receivable, procurement systems and procedures.
- Good working knowledge and understanding of services provided with Health, Adults & Community Services and associated legislation
- Knowledge of office procedures and administrative systems
- An understanding of Local Authorities’ responsibilities in relation to the security and confidentiality of sensitive information
- Working knowledge of working in a front line role and managing stakeholder expectation
- Ability to understand guidance and regulations quickly, and be able to disseminate knowledge to others effectively
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