Business Support Administrator

Summary: The role of Business Support Administrator involves providing essential support to the Technical Unit of a leading insurance company on a contract basis. The position requires immediate availability and the right to work in the UK, with a focus on delivering efficient service and managing claims effectively. The role is on-site in Liverpool, requiring adherence to business processes and continuous improvement initiatives.

Key Responsibilities:

• Adhere to all Business Support processes and procedures to ensure Business Delivery & Financial Performance
• Accurately sort and screen all incoming new claims distributed to the relevant team / handler within service level agreements.
• Reassign new and existing claims on all case management system as required
• Use all communication mediums to progress and update claims as required, including but not limited to telephony / text message / on-line portals
• Set up new exposures within Claim Centre and all other case management systems as required
• Review post to categorise and assign as appropriate.
• Identify and flag any immediate activity that is causing any detrimental risk or cost to the business.
• Maintain an even handler work balance across the department.
• To contribute to continuous improvement for your team and department.
• Use initiative to track work performance and volumes as required.
• Consider alternative ways of working and make recommendations / suggestions as appropriate.
• Run reports and analyse data
• Any other reasonable request as the role develops and evolves

Key Skills:

• Strong organizational and time management skills
• Excellent communication skills, both verbal and written
• Proficiency in case management systems
• Ability to work under pressure and meet deadlines
• Attention to detail and accuracy
• Experience in claims processing or insurance industry preferred
• Proactive approach to problem-solving
• Ability to work collaboratively in a team environment

Salary (Rate): £12.60 per hour

City: Liverpool

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other