Business Service Manager

Job Description We have an incredible opportunity to join us here at Standard Life as a Business Service Manager to join our Service Operations team in Technical Service Operations.

Job Type: Fixed Term Contract (6-month Duration)

Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Closing Date: 04/05/2026

Salary and benefits : £55,100 – £70,000, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we? We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role The Business Service Manager is responsible for overseeing the delivery and management of IT applications and services that support business operations. This role acts as a bridge between IT and business units, ensuring that IT services and applications align with business needs, deliver value, and support organisational transformation goals. The BSM works closely with business stakeholders, IT teams, and external vendors.

What are we looking for? Proven Experience in End User Services: Demonstrated background in managing or delivering end-user technology services, ensuring reliable support across devices, applications and colleague facing platforms. Experience in supporting and working with Asset Management: A comprehensive understanding of the current Asset Management setup, including the services, platforms, and applications in use Expertise in Colleague Technology environments Hands on experience with tools, services and platforms that enables colleagues to work effectively (eg workplace technology, collaboration tools and device strategies). Experience in delivering technology or service based transformation projects: A track record of contributing of leading change initiatives within a Service Operations or Technology function, aligning activities to strategic and organisational outcomes.

We Want To Hire The Whole Version Of You. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.

Find Out More About Working At Standard Life Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us