Business Operations Team Manager - Children's Services

Business Operations Team Manager - Children's Services

Posted 3 days ago by Diamond Blaque HR Solutions

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£33 Per hour
Undetermined
Undetermined
North London
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Advanced Mathematics Business Administration Business Operations Employee Performance Management Information Lifecycle Management Management Microsoft 365 Microsoft Excel Microsoft Office Performance Management Security Clearance Social Media Task Allocation Team Management

Summary: The Business Operations Team Manager role within Children's Services involves overseeing the operations of business support for Children and Family services. The position requires managing a team of up to 9 officers, ensuring efficient task allocation, and implementing procedures in collaboration with management. Candidates should possess experience in operational management and a strong background in business administration. The role also demands excellent communication skills and the ability to meet challenging deadlines while delivering high-quality service.

Key Responsibilities:

  • Oversee the team’s workload and manage resources to ensure task coverage.
  • Direct line manage up to 9 officers.
  • Create and update processes for business support operations.
  • Provide coaching and training to team members.
  • Action or coordinate the allocation of ad hoc tasks from heads of service.
  • Provide resource cover during high workload or capacity shortfalls.

Key Skills:

  • GCSE Grade (or equivalent) in English Language and Mathematics.
  • Experience in business administration with management responsibility.
  • Desirable: ILM (or equivalent management qualification).
  • Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and social media.
  • Experience in operational management and implementing change initiatives.
  • Strong communication skills and performance management experience.
  • Knowledge of working in the Children and Family Service.
  • Ability to work evenings as required.

Salary (Rate): £33/hour

City: North London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

We are seeking an experienced Business Operations Team Manager. An exciting opportunity has arisen for a Business Operations Team Manager role within Children's Services. The posts will sit under the Children's Services Business Operations team, which provides support to a variety of internal and external customers across the organisation. As a Team Manager, you will be responsible for ensuring the smooth operation of business support across Children and Family services, working collaboratively with management colleagues to create and implement procedures for duties aligned to teams.

Responsibility

Within this role you will be expected to oversee the team’s workload, manage resources to ensure tasks are covered across the service, direct line manage up to 9 officers, manage, create and update processes, provide coaching and training, action or co-ordinate the allocation of ad hoc tasks delegated by the heads of service and provide resource cover to ensure tasks are completed if workload is high or capacity short in any area of the wider service. If you believe you have the experience of managing staff and can meet challenging deadlines, deliver a high-quality service and develop excellent working relationships, we would like to hear from you.

Qualification – Essential

  • GCSE Grade (or equivalent) in English Language and Mathematics.
  • Experience in business administration with management responsibility.
  • ILM (or equivalent management qualification) – desirable.
  • Advanced – Microsoft Office (Word, Excel, Outlook), social media.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will have:

  • Experience in operational management.
  • Experience in implementing change/efficiency initiatives.
  • Working within a business support environment, delivering high-quality services.
  • Strong communication skills and experience.
  • Performance management experience.
  • Knowledge of working in the Children and Family Service.
  • Experience in performance management, including managing capability.
  • Requirements to work in the evenings – minimum of 4 times a year or when service demand is impacted due to capacity.

Essential Compliance Requirements

  • 3 Years' References.
  • Enhanced DBS check.
  • A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

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