Business Operations Manager - Global Tech
Posted Today by Principle HR
Negotiable
Undetermined
Hybrid
Dublin
Summary: The Business Operations Manager will oversee operational excellence within a large global technology company by designing and optimizing processes. This role emphasizes process improvement, workflow efficiency, and automation opportunities. The ideal candidate will possess strong analytical skills and stakeholder management experience. The position is hybrid, requiring three days onsite and two days remote work in Dublin, Ireland.
Key Responsibilities:
- Drive operational excellence across vendor and internal operations.
- Design, implement, scale, and optimize operational processes.
- Lead initiatives focused on process improvement and workflow efficiency.
- Enhance operational performance and customer experience.
- Identify and implement automation opportunities.
Key Skills:
- Significant experience in operations management or process improvement.
- Proven ability to improve operational workflows.
- Strong KPI, SLA, and operational reporting experience.
- Experience managing vendor/supplier relationships.
- Exposure to queue management and escalation handling.
- Strong stakeholder management skills.
- Experience with automation and operational tooling enhancements.
- Strong project management skills.
- Experience producing SOPs and operational documentation.
- Strong analytical and problem-solving skills.
Salary (Rate): £74,000 yearly
City: Dublin
Country: Ireland
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Business Operations Manager - Global Tech
Location: Dublin 4, Ireland
Working Model: Hybrid - 3 days onsite / 2 days remote
Contract Duration: 7 months
Salary: €86,000 pro rata
The Operations Manager will be responsible for driving operational excellence across vendor and/or internal operations by designing, implementing, scaling, and optimising operational processes with a large global technology company. The successful candidate will lead initiatives focused on process improvement, workflow efficiency, operational performance, customer experience, and automation opportunities.
This role requires a highly analytical operations professional with strong stakeholder management capability, operational governance experience, supplier/vendor oversight exposure, and a track record of delivering scalable process improvements within complex environments.
Key requirements:
- Significant experience within operations management, programme operations, business operations, or process improvement environments.
- Proven experience improving operational workflows and scaling operational processes.
- Strong KPI, SLA, and operational reporting experience.
- Experience managing vendor/supplier relationships and operational governance.
- Exposure to queue management, ticketing operations, and escalation handling.
- Strong stakeholder management across cross-functional teams.
- Experience implementing automation opportunities or operational tooling enhancements.
- Strong project management and operational delivery experience.
- Experience producing SOPs, workflows, operational documentation, and process maps.
- Strong analytical and problem-solving capability.
Apply today, this role will move quickly!
