Summary: The role of Business Improvement Consultant involves delivering end-to-end service reviews and designing operating models to enhance customer service within the housing sector. The consultant will collaborate with business leaders and IT to implement effective strategies that improve the customer journey. This position requires experience in process improvement methodologies and a strong focus on collaboration and people engagement. The role is offered as a 12-month fixed-term contract, with flexibility in working arrangements.

Key Responsibilities:

• Deliver end-to-end service reviews and design operating models.
• Collaborate with business leaders to align business needs with strategic priorities.
• Work with IT and the transformation office to implement the target operating model.
• Enhance customer journey through effective service redesign.
• Build strong working relationships to engage colleagues in the redesign process.
• Self-start and integrate into the business to understand operational workflows.
• Travel across the operating area for workshops and meetings as required.

Key Skills:

• Experience in delivering target operating models and service redesign.
• Knowledge of housing operations and the housing sector.
• Proficiency in process improvement methodologies.
• Strong collaboration and people engagement skills.
• Ability to take on challenges and seek feedback for process enhancement.
• Self-motivated with the ability to integrate into teams effectively.

Salary (Rate): undetermined

City: Andover

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other