Business Data Analyst
Posted 1 week ago by Lorien
Negotiable
Undetermined
Undetermined
Cardiff, Wales, United Kingdom
Summary: The Technical Analyst role in Cardiff focuses on providing first-line support and maintenance for Business Energy systems. Responsibilities include managing support requests, communicating with second-line support, and developing MIS reports using tools like Microsoft Access and SQL Server. The position requires a proactive approach to training issues and documentation audits. The role is essential for ensuring efficient operations within the business through effective data management and reporting.
Key Responsibilities:
- Provide first line support and maintenance for all Business Energy systems.
- Manage requests received via the BOS Support mailbox from first contact to resolution.
- Respond to a high demand of support requests and manage communication with second line support/third parties.
- Address training issues and review support documentation.
- Conduct scheduled audits related to ESBOS Support tasks.
- Design and develop ad hoc MIS reports from various systems.
- Build short term tactical solutions using Excel, Access, Power BI, and SQL Server.
- Ensure all agreed audits related to ESBOS Support tasks are carried out and kept up to date.
Key Skills:
- Experience in providing technical support and maintenance for business systems.
- Proficiency in Microsoft Access, SQL Server, and Power BI.
- Strong communication skills for managing support requests and liaising with third parties.
- Ability to design and develop MIS reports and statistics.
- Experience in conducting audits and managing documentation.
- Proficient in Excel for building tactical solutions.
Salary (Rate): undetermined
City: Cardiff
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Technical Analyst
Location: Cardiff
Duration: 12 months
Description: As a BOS Technical Analyst, your main responsibility will be to provide first line support and maintenance for all Business Energy systems. You’ll be responsible for managing each request received via the BOS Support mailbox, from the first point of contact until resolution. In addition, typical duties will include responding to a high demand of support requests, managing communication with second line support / third parties, address training issues, review support documentation and conduct scheduled audits. A significant part of this support role will include the development of MIS reports using tools such as Microsoft Access, SQL Server and Power BI.
Your key accountabilities will include:
- Design and development of ad hoc MIS reports from a variety of systems
- Responsible for the design, development and validation of ad hoc MIS reports and statistics, both for management and to assist the business carry out their daily tasks
- Building short term tactical solutions using Excel, Access, Power BI and SQL Server
- Manage ESBOS Support mailbox
- Responding to a high demand of support requests
- Ensure all agreed audits related to ESBOS Support tasks are carried out and kept up to date