Business Change Manager

What you'll be doing

• Lead engagement across all impacted teams and functions, ensuring everyone understands the change
• Develop and own the change strategy and change plan, including impact assessment, stakeholder planning, communications, training, cutover and adoption activities
• Translate process and system changes into real business impact, supported by standardised templates and workflows
• Coordinate business readiness and onboarding for internal and external stakeholders
• Design and deliver communications and training, driving user enablement and measurable uptake
• Assess change impacts on roles, behaviours and ways of working, defining mitigation and transition actions
• Monitor and manage resistance to change, escalating people-related risks where needed
• Support benefits realisation tracking, KPI measurement and post go-live performance monitoring
• Ensure a clear, structured handover to BAU teams, including sustainment activities and long-term embedding of new behaviours

What you'll bring

• Experience delivering business change in complex organisational environments
• Strong stakeholder management, facilitation and influencing skills
• Ability to translate technical or system changes into business impacts
• Training design and delivery experience, using adult learning principles
• Confident communication across multiple stakeholder groups
• Analytical mindset to support KPI tracking and benefits measurement
• Familiarity with structured change frameworks and the ability to operate both strategically and operationally
• A practical approach to maintaining engagement, minimising disruption and driving adoption