Role Purpose
Support a large-scale mortgage migration programme through mortgage product analysis, business and data mapping, transformation requirements and migration readiness.
Essential Experience
- Business Analysis experience within retail banking.
- Strong UK mortgage knowledge across products, servicing, arrears and retention.
- Experience of mortgage migration, servicing-platform or core-banking transformation.
- Hands-on data migration, mapping and transformation experience.
- Strong workshop facilitation and senior stakeholder management skills.
Desirable Experience
- Knowledge of Consumer Duty, FCA requirements and MCOB.
- Experience of Legacy product and contractual terms-and-conditions analysis.
Key Responsibilities
- Analyse mortgage products, servicing processes and end-to-end customer journeys.
- Define business, functional, data and migration requirements.
- Perform source-to-target mapping and identify data, product and process gaps.
- Work with mortgage SMEs, operations, data and technology teams to define transformation rules.
- Support migration rehearsals, reconciliation, SIT, UAT, cutover and go-live readiness.
- Produce clear requirements, user stories, process maps and data specifications.