Business Analyst – SAP RISE Migration (Trips Data)
Posted 1 day ago by Brookwood Recruitment Ltd
£70 Per hour
Inside
Undetermined
Manchester, England, United Kingdom
Summary: The Business Analyst for the SAP RISE Migration will play a crucial role in accelerating the discovery phase of a migration program by translating stakeholder needs into actionable requirements. This position requires a hands-on approach to manage cross-functional teams and ensure successful migration outcomes. The ideal candidate will possess strong analytical skills and the ability to document high-quality requirements while delivering measurable customer value. The role involves significant stakeholder engagement and ownership of product requirement documents (PRDs) throughout the project lifecycle.
Key Responsibilities:
- Lead discovery for migration requirements, including definition, prioritisation, and continuous improvement.
- Maintain visibility of pain points, dependencies, and opportunities, translating these into clear roadmaps and outcomes.
- Define and track success metrics (e.g. first-contact resolution, handling time, recontact rate, agent productivity, CSAT).
- Independently manage and align stakeholders across Product, Engineering, Operations/Support, Analytics, and related programmes.
- Facilitate discovery and alignment workshops to clarify problems, scope, assumptions, constraints, and success criteria.
- Translate complex or ambiguous problems into structured options and clear recommendations.
- Drive decisions and secure stakeholder sign-off on scope, requirements, and outcomes.
- Own PRDs from inception through to approval, ensuring they are complete and delivery-ready.
- Document as-is processes, customer/agent journeys, pain points, root causes, and constraints.
- Define to-be workflows, process flows, service blueprints, edge cases, and non-functional requirements.
- Produce clear functional requirements/user stories, acceptance criteria, business rules, data needs, and dependencies.
- Lead reviews, incorporate feedback, and secure formal stakeholder approval.
- Partner with Product and Engineering during build, support UAT readiness, and ensure launch readiness.
- Analyse and optimise end-to-end processes across order and agent journeys.
- Identify opportunities to improve efficiency, quality, and scalability.
- Ensure alignment with the broader operating model, platform strategy, and architecture.
- Support change adoption through training, communications, and operational readiness where needed.
Key Skills:
- Proven experience owning end-to-end requirements, including PRD creation, validation, and sign-off.
- Strong stakeholder management and facilitation skills, with the ability to influence without authority.
- Excellent analytical and problem-solving capabilities, using data to inform decisions.
- Experience working in agile or hybrid environments, partnering closely with Product and Engineering.
- Experience in customer support, contact centre, order management, or agent tooling domains.
- Experience modernising or replacing legacy systems and processes.
- Familiarity with BA best practices (e.g. requirements lifecycle management, traceability, approvals).
- Experience with tools such as Jira, Confluence, Miro, BPMN/process modelling tools, or analytics platforms.
Salary (Rate): £70 hourly
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Business Analyst – SAP RISE Migration (Trips Data) 6 Months Contract –37.5hrs perweek-£70 Inside IR35 per hour £525 Inside IR25 per day –travel to the Manchester office for workshops
About the Role
We’re looking for a hands-on Business Analyst to accelerate discovery for a SAP migration programme. You will investigate the domain, translate stakeholder needs into clear, actionable requirements, and guide cross-functional teams toward a successful migration. This role suits a highly autonomous Business Analyst who can shape problem statements, align stakeholders, document high-quality requirements, and ensure changes deliver measurable customer value.
What You’ll Do
Capability Ownership & Value Delivery
- Lead discovery for migration requirements, including definition, prioritisation, and continuous improvement
- Maintain visibility of pain points, dependencies, and opportunities, translating these into clear roadmaps and outcomes
- Define and track success metrics (e.g. first-contact resolution, handling time, recontact rate, agent productivity, CSAT)
Stakeholder Partnership & Facilitation
- Independently manage and align stakeholders across Product, Engineering, Operations/Support, Analytics, and related programmes
- Facilitate discovery and alignment workshops to clarify problems, scope, assumptions, constraints, and success criteria
- Translate complex or ambiguous problems into structured options and clear recommendations
- Drive decisions and secure stakeholder sign-off on scope, requirements, and outcomes
PRD Ownership (End-to-End)
- Own PRDs from inception through to approval, ensuring they are complete and delivery-ready:
- Discovery & Current State: Document as-is processes, customer/agent journeys, pain points, root causes, and constraints
- Future State Design: Define to-be workflows, process flows, service blueprints, edge cases, and non-functional requirements
- Requirements Definition: Produce clear functional requirements/user stories, acceptance criteria, business rules, data needs, and dependencies
- Validation & Sign-off: Lead reviews, incorporate feedback, and secure formal stakeholder approval
- Delivery Support: Partner with Product and Engineering during build, support UAT readiness, and ensure launch readiness
Process, Systems & Continuous Improvement
- Analyse and optimise end-to-end processes across order and agent journeys
- Identify opportunities to improve efficiency, quality, and scalability
- Ensure alignment with the broader operating model, platform strategy, and architecture
- Support change adoption through training, communications, and operational readiness where needed
What Success Looks Like
- Clear ownership of capabilities, with a defined backlog and improvement roadmap
- Consistent delivery of high-quality, stakeholder-approved PRDs
- Trusted to independently drive analysis, decisions, and outcomes
- Delivered improvements that measurably enhance customer and agent experience
Skills & Experience
Must-Have
- Proven experience owning end-to-end requirements, including PRD creation, validation, and sign-off
- Strong stakeholder management and facilitation skills, with the ability to influence without authority
- Excellent analytical and problem-solving capabilities, using data to inform decisions
- Experience working in agile or hybrid environments, partnering closely with Product and Engineering
Nice-to-Have
- Experience in customer support, contact centre, order management, or agent tooling domains
- Experience modernising or replacing legacy systems and processes
- Familiarity with BA best practices (e.g. requirements lifecycle management, traceability, approvals)
- Experience with tools such as Jira, Confluence, Miro, BPMN/process modelling tools, or analytics platforms