Business Analyst - Revenue & Beefits
Posted 2 days ago by IO Associates
Negotiable
Inside
Hybrid
West Yorkshire, UK
Summary: The role of Business Analyst involves supporting a local authority in North West England with a process improvement initiative focused on Revenues & Benefits. The position requires expertise in Revenue & Benefits transformation and familiarity with Civica and Northgate systems. The contract is initially for three months with a strong likelihood of extension, and the working arrangement is hybrid. The role is classified as inside IR35 and requires immediate availability for an interview.
Key Responsibilities:
- Map end-to-end customer journeys within the debt function.
- Identify and document failure demand vs value demand across key contact types.
- Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints).
- Identify opportunities for automation and robotic process automation.
- Assess channel shift options deliverable in-house with existing systems.
- Understand current usage of Civica and Northgate within the service before any system recommendations are made.
- Build trust with stakeholders.
Key Skills:
- Experience in business analysis.
- Service improvement expertise.
- Knowledge of Revenues & Benefits.
- Familiarity with Civica and Northgate systems.
- Ability to work independently and hit the ground running.
Salary (Rate): undetermined
City: West Yorkshire
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Business Analyst | Local Authority - North West England
Initial 3-month contract, with high possibility of extension - Inside IR35
Hybrid working
Panoramic Associates have been exclusively engaged on a Business Analyst requirement to assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting.
Key deliverables:
- Map end-to-end customer journeys within the debt function.
- Identify and document failure demand vs value demand across key contact types.
- Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints)
- Identify opportunities for automation and robotic process automation.
- Assess channel shift options deliverable in-house with existing systems.
- Understand current usage of Civica and Northgate within the service before any system recommendations are made.
- Build trust with stakeholders.
Please note only applicants with experience of business analysis, service improvement, revenues & benefits and Civica/Northgate will be considered as they need someone to hit the ground running.
This role will be paid on a daily rate basis via an umbrella company. And you must have the right to work in the UK.
This is an urgent hire with one stage MS TEAMS interview slots available. So, if you have the right experience, please apply now! Or alternatively, for more information, please contact Raj