We are seeking an experienced Senior Business Analyst to support a programme of work focused on business processes, operational workflows, data flows, and IT systems. This role requires a hands-on analyst who can quickly understand how operations and system interact, document current-state processes, and identify gaps, dependencies, and opportunities for improvement.
Working across Operations, Quality and IT you will play a key role in creating a clear picture of the technology landscape, system interfaces, data ownership, and operational processes.
Key Deliverables
Within the initial phase of the engagement, you will be responsible for producing:
- System inventory across the operational and technology landscape
- End-to-end GMP data mapping
- Interface catalogue between business-critical systems
- Gap analysis of existing User Requirements Specifications (URS)
- Dual-running process maps
- Process, system, data, and ownership gap assessments
Key Responsibilities
Lead workshops to capture and document business processes and system interactions
Create end-to-end process maps covering operational, quality, and technology workflows
Analyse how data is created, used, reviewed, approved, and transferred between systems
Document interfaces, integrations, dependencies, and manual touchpoints across the application landscape
Produce clear and structured business, user, and functional requirements
Identify ownership gaps across systems, processes, and data domains
Work closely with Operations, Quality, IT, Engineering, and external suppliers to validate requirements and business processes
Support decision-making through analysis of current-state processes and systems
Essential Experience
Business Analyst, leading requirements and process analysis activities independently
Strong business process mapping experience using tools such as Visio, BPMN, Lucidchart, or equivalent
Proven experience analysing complex IT environments with multiple integrated systems
Experience documenting system interfaces, integrations, data flows, and data ownership models
Strong understanding of User Requirements Specifications (URS), Functional Requirements Specifications (FRS), and requirements traceability
Experience working within validated system environments and Computer System Validation (CSV) frameworks
- Pharmaceutical, manufacturing, or other regulated environments
- LIMS, environmental monitoring, or quality management systems
- Pharmacy compounding applications such as CATO
- ERP, CRM, stock management, and order management systems
- Building Management Systems (BMS) and Facilities Management Systems (FMS)
- Knowledge of data integrity principles, including ALCOA+