Business Analyst (Payments)

We're looking for a Business Analyst to support the design and transformation of payments investigations processes for our client.

You'll play a key role in analysing current workflows, defining future-state solutions, and ensuring processes are efficient, compliant.

Critical Skills

• Strong knowledge of current accounts, packaged bank accounts and insurance.
• Ability to identify automation opportunities and drive process improvements
• Experience mapping business processes to system workflows and case lifecycles
• Strong stakeholder management across both business and technology teams
• Ability to translate complex requirements into clear documentation
• Experience working with user stories and Agile backlog management
• Focus on ensuring compliant and high-quality processes

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability Matrix to ensure proposed solutions are successfully implemented and Embedded in the organisation.