Summary: The Business Analyst (Payments) role at AMS involves enhancing the customer journey for a major UK retail bank by delivering a prioritised backlog focused on Travel and International Payments. The position requires collaboration within a self-organising team to ensure customer-centric solutions while driving commercial objectives. The contract is for 9 months and is based in Edinburgh with a hybrid working arrangement. The role demands expertise in payments and experience with Adobe Experience Manager, among other skills.

Key Responsibilities:

• Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
• Making empowered decisions to deliver the prioritised digital journey backlog in line with our strategic goals
• Identifying opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience

Key Skills:

• Experience with Adobe Experience Manager (AEM)
• Expertise in Payments journeys and knowledge of the Payments industry
• Experience in process design, change delivery, and customer experience design and Agile ways of working
• Expert knowledge of commercial management and experience monitoring and reporting on journey performance
• Experience in data, research and analysis including customer data analytics, or segment management and design, including knowledge of Consumer Duty
• Experience of collaborating across cross-functional teams to drive and deliver innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers, including experience of completing governance and compliance activities as part of change delivery

Salary (Rate): undetermined

City: Edinburgh

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other