Business Analyst - Microsoft Dynamics 365 CRM

The Opportunity

We're supporting a leading organisation within the property and real estate sector on a major CRM and business transformation programme.

As part of this initiative, we're looking for an experienced Business Analyst with strong Microsoft Dynamics 365 CRM expertise to play a key role in shaping and delivering business-critical solutions.

Key Responsibilities

• Lead workshops, stakeholder interviews, and requirements-gathering sessions across multiple business functions.
• Analyse and document current and future business processes.
• Produce high-quality functional requirements, user stories, process maps, and business documentation.
• Translate business needs into clear Microsoft Dynamics 365 CRM functional specifications.
• Conduct gap analysis and identify opportunities for process optimisation and operational efficiencies.
• Work closely with solution architects, developers, and test teams throughout the delivery lifecycle.
• Support system testing, User Acceptance Testing (UAT), and deployment activities.
• Build strong relationships with stakeholders and act as the bridge between business and technology teams.
• Ensure solutions align with business objectives, user needs, and best practice CRM processes.

Required Experience

• Proven experience working as a Business Analyst on Microsoft Dynamics 365 CRM projects.
• Strong understanding of D365 CRM, including:
• Workflows
• Entities
• Security models
• Customer engagement processes
• Integrations and related ecosystem components
• Experience facilitating workshops and managing stakeholders at all levels.
• Strong background in requirements elicitation, process mapping, and business analysis methodologies.
• Experience supporting UAT and change initiatives.
• Familiarity with Agile delivery environments and tools such as Azure DevOps and JIRA.
• Excellent communication skills with the ability to engage both technical and non-technical audiences.