Business Analyst (ITSM)

Summary: The Business Analyst (ITSM) role requires a professional with 10-13 years of experience in IT environments, focusing on IT service management and project delivery methodologies. The candidate will be responsible for planning, coordinating, and managing delivery activities while collaborating with both IT and non-IT stakeholders. Strong communication skills and the ability to analyze processes and maintain documentation are essential for success in this position.

Key Responsibilities:

• Thorough understanding of IT service management (e.g. Risk, Change, Asset & Config management)
• Experience with project delivery methodologies (Waterfall, Agile) - ideally with experience of Jira
• Proven ability to plan, coordinate and manage delivery activities - working with IT and Non-IT stakeholders
• Confident and strong communicator – with experience of working across all levels of personnel
• Experience working in complex supplier, business and IT environments
• Thorough analysis of processes and procedures and proactively create and maintain documentation

Key Skills:

• 10-13 years of experience in IT environments
• Understanding of IT service management
• Experience with project delivery methodologies (Waterfall, Agile)
• Experience with Jira
• Strong planning and coordination skills
• Excellent communication skills
• Experience in complex supplier, business and IT environments
• Ability to analyze processes and maintain documentation

Salary (Rate): undetermined

City: Warwick

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT