Business Analyst/IT Support/Coordination (Criminal Justice Programs) $25.00
Posted 7 days ago by 1755072814
Negotiable
Outside
Hybrid
USA
Summary: The role of Business Analyst/IT Support/Coordination focuses on supporting a statewide initiative to modernize jail data collection within a government agency. The position requires a blend of business analysis and IT coordination, addressing technology challenges while interacting with stakeholders from various county jails and state agencies. The candidate will serve as the primary IT contact and assist with data collection, documentation, and compliance with state IT policies. This position is primarily remote but requires occasional travel to government offices in Tennessee.
Key Responsibilities:
- Interview stakeholders from county jails and state agencies to identify needs and friction points.
- Document needs, risks, and recommendations for a cloud-based clearinghouse.
- Support steering committee facilitation and timeline tracking.
- Assist with vendor research and technology feasibility summaries.
- Draft reports and summaries for leadership.
- Serve as primary point of contact for internal IT needs.
- Submit and monitor Help Desk tickets using ServiceNow.
- Track and update IT inventory for a 30-person department.
- Input data into state systems such as Planview, Archer, and SharePoint.
- Assist with website maintenance and ensure compliance with state IT policies.
Key Skills:
- 1+ years of experience in Business Analysis or IT Support/Help Desk.
- Experience with data collection and analysis.
- Excellent communication skills for leading interviews and documentation.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to pass a criminal background check and drug screening.
- Willingness to travel to government offices in Nashville or Jackson, TN as required.
Salary (Rate): £24.00 hourly
City: Nashville
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! **
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** We will NOT accept 3rd Party (C2C) Contractors **
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Position:Business Analyst/IT Support/Coordination (Criminal Justice Programs)
JOB REF#:43683 - 64671
Duration:8+ Months (Contract)
Location:REMOTE - Nashville, TN 37243
Pay Rate:$24.00 per hour (W2 Only)
This role is mostly REMOTE, but it will require you to visit other TN Offices when required (Local Candidates)
HOURS: Monday Friday, 8:00 AM 4:30 PM (CST)
Seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize jail data collection. This role combines Business Analysis and IT Coordination, solving day-to-day technology challenges in a small but impactful government agency. They will act as the front-line IT point-of-contact (assisting with IT questions, managing IT inventory, and working with the state's "big" IT department, called Strategic Technology Solutions).
75% - Jail Data Project:
Interview stakeholders from 123 county jails, workhouses, and lockups as well as multiple state agencies. Identify needs, wants, and friction points.
Document needs, risks, and recommendations for a cloud-based clearinghouse.
Support steering committee facilitation and timeline tracking.
Assist with vendor research and technology feasibility summaries.
Draft reports and summaries for leadership.
25% - IT Support and Coordination:
Serve as primary point of contact for internal IT needs
Submit and monitor Help Desk tickets using ServiceNow
Track and update IT inventory (30-person department)
Input data into state systems (Planview, Archer, SharePoint, etc.)
Assist with website maintenance
Help ensure compliance with state IT policies
** This role involves interaction with local law enforcement and government offices and requires some in-person meetings and travel within Tennessee.**
REQUIRED SKILLS/EXPERIENCE:
1+ years of experience providing Business Analysis or IT Support/Help Desk
Experience with data collection/analysis
Excellent communication skills, able to lead interviews, take notes and documentation
Proficient in using Microsoft Office Word, Excel, PPT and Outlook
OTHER REQUIREMENTS:
Must be able to pass a criminal background check and drug screening
Travel - Able to travel to when required to government offices in either Nashville or Jackson, TN
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans