The Opportunity
Cedar Recruitment is partnering with an international, private equity-backed organisation undergoing a significant business and technology transformation programme.
Following an ambitious acquisition strategy across Europe, the business is standardising its operations and technology platforms across its growing portfolio of companies.
We are seeking an experienced French-speaking Dynamics 365 Business Analyst to support the integration of 15+ operating companies across France onto a centralised Microsoft Dynamics 365 platform.
This is a highly hands-on assignment requiring an independent, commercially minded Business Analyst who can engage directly with local operational teams, understand existing ways of working and translate business requirements into practical solutions.
Key Responsibilities
- Lead discovery workshops with stakeholders across acquired French operating companies.
- Conduct detailed As-Is and To-Be business process mapping, identifying operational inefficiencies and opportunities for standardisation.
- Perform fit-gap analysis, assessing existing processes against the central Dynamics 365 solution.
- Gather, analyse and document business and functional requirements.
- Produce process flows, user stories, use cases, gap analysis documentation and functional specifications.
- Work closely with operational stakeholders to understand local processes, challenges and business requirements.
- Challenge existing ways of working constructively, balancing local operational needs with the wider programme’s standardisation objectives.
- Collaborate with solution architects, functional consultants and the central transformation team to translate business requirements into practical D365 solutions.
- Support UAT, business readiness, change management and implementation activities.
- Build strong relationships with local teams, managing resistance to change and encouraging adoption of standardised processes.
Essential Requirements
- Fluent French and English, with the ability to independently facilitate workshops and engage with operational stakeholders in French.
- Must be based in the UK or France.
- Proven hands-on Business Analyst experience supporting Microsoft Dynamics 365 implementations, ideally within Customer Engagement / CRM.
- Strong experience conducting As-Is/To-Be process mapping, fit-gap analysis and requirements gathering.
- Demonstrable experience independently leading discovery workshops and documenting complex operational processes.
- Strong stakeholder engagement skills, with the ability to build rapport, challenge constructively and influence business stakeholders.
- A proactive, self-sufficient approach, with the ability to deliver independently and operate with minimal supervision.
- Full driving licence and willingness to drive in France, including between regional operating locations.
- Ability to spend 2-3 consecutive weeks working on-site across France, as required by the programme.
Desirable Experience
- Dynamics 365 Customer Service, Field Service or Sales.
- Multi-site or international Dynamics 365 implementations.
- Post-acquisition integration and business process standardisation.
- Experience working with field-based service businesses or operationally intensive organisations.
- Supporting UAT, change management and go-live readiness.