The Opportunity
Cedar Recruitment is supporting an international, private equity-backed organisation undergoing a significant business and technology transformation programme.
Following a period of acquisitions across Europe, the business is implementing a standardised Microsoft Dynamics 365 platform across its operating companies.
We are seeking an experienced German-speaking Dynamics 365 Business Analyst to support the integration of acquired businesses in Germany, working directly with local operational teams to understand existing processes, identify gaps and define future-state requirements.
This is a highly hands-on assignment requiring an independent, proactive Business Analyst who can build relationships with local stakeholders and deliver results with minimal supervision.
Key Responsibilities
- Lead discovery workshops with stakeholders across acquired German operating companies.
- Conduct detailed As-Is and To-Be business process mapping, identifying operational inefficiencies and opportunities for standardisation.
- Perform fit-gap analysis, assessing existing business processes against the central Dynamics 365 solution.
- Gather, analyse and document business and functional requirements.
- Produce process flows, user stories, use cases, gap analysis documentation and requirements specifications.
- Work closely with local operational teams to understand business processes, challenges and regional requirements.
- Challenge existing ways of working where appropriate, balancing local business needs with the wider programme’s standardisation objectives.
- Collaborate with solution architects, functional consultants and the central transformation team to translate business requirements into practical solutions.
- Support UAT, business readiness and implementation activities.
- Build strong relationships with stakeholders and support the adoption of new processes and systems.
Essential Requirements
- Fluent German and English, with the ability to independently facilitate business workshops in German.
- Must be based in the UK.
- Strong hands-on Business Analyst experience within Microsoft Dynamics 365 implementations, ideally Customer Engagement / CRM.
- Proven experience conducting As-Is/To-Be process mapping, fit-gap analysis and requirements gathering.
- Experience independently leading discovery workshops and engaging directly with operational stakeholders.
- Strong process improvement and business transformation experience.
- Excellent interpersonal skills, with the ability to build rapport, challenge stakeholders constructively and manage resistance to change.
- Full driving licence and willingness to drive in Germany, including between regional operating locations.
- Ability to spend 2-3 consecutive weeks working on-site in Germany, as required.
Desirable Experience
- Dynamics 365 Customer Service, Field Service or Sales.
- Multi-site or international Dynamics 365 implementations.
- Experience working with field-based service organisations.
- Business process modelling using BPMN or similar methodologies.
- Supporting UAT, change management and go-live readiness.