Business Analyst - Inside IR35 - Birmingham

The Role

As the Business Analyst, you'll work closely with stakeholders, project teams, and third-party suppliers to understand business needs, define requirements, and support the successful delivery of transformation projects.

You'll be instrumental in helping the business shape future-state processes, improve customer journeys, and deliver technology-enabled change across a number of high-profile programmes.

Key Responsibilities

• Lead discovery activities to understand business challenges and opportunities.
• Facilitate workshops and engage with stakeholders to capture and document business requirements.
• Map and analyse current and future customer journeys.
• Support procurement and tender processes, including defining requirements and evaluating supplier responses.
• Assist with project mobilisation and ensure a smooth transition into delivery.
• Define project scope, identify benefits, and support business case development.
• Produce high-quality business analysis documentation, including process maps, user stories, and requirements.
• Collaborate with project managers, technical teams, and third-party suppliers to ensure successful project outcomes.

Projects You'll Support

You'll have the opportunity to work across a range of business-critical initiatives, including:

• Rent and Service Charge Transformation
• Digital Transformation Programmes
• Case Management Solution Implementation
• Customer Re-platforming
• Colleague Applications for Field-Based Teams
• Single Customer View for Tenants

About You

We're looking for a proactive, commercially minded Business Analyst with experience delivering change within large-scale digital programmes.

Essential Skills & Experience

• Proven experience as a Business Analyst delivering complex digital transformation projects.
• Strong discovery and requirements gathering skills.
• Experience with customer journey mapping and service design.
• Ability to shape and scope projects from inception.
• Experience defining business benefits and supporting business cases.
• Excellent stakeholder management and workshop facilitation skills.
• Strong analytical, communication, and documentation abilities.
• Comfortable working across multiple workstreams in a fast-paced environment.

Desirable

• Exposure to procurement or tender evaluation processes.
• Experience implementing case management or customer platform solutions.

Contract Details

• Duration: 12 Months
• Contract Type: Inside IR35
• Location: Birmingham (Hybrid - 3 days per week onsite)
• Start: ASAP