The Role
You’ll be responsible for understanding business requirements, analysing existing processes and identifying opportunities to improve customer journeys and operational efficiency.
Working closely with both business and technical stakeholders, you’ll produce clear analysis outputs and ensure requirements are well understood throughout the delivery lifecycle.
The role will involve leading discovery activity, mapping processes and customer journeys, developing user stories and helping shape technology-enabled improvements.
What’s on offer?
Contract opportunity within a leading financial services environment
Hybrid working
Opportunity to work across Product, Operations, Technology and Risk
Ownership of discovery and business analysis activities
Exposure to strategic customer journey and process improvements
Opportunity to contribute to technology-enabled transformation
Competitive daily rate
What We’re Looking For
Proven experience as a Business Analyst within financial services or another regulated environment
Strong experience in requirements gathering and process mapping
Experience creating user stories, business requirements and functional requirements
Experience working across Product, Operations and Technology teams
Strong stakeholder management skills
Experience improving customer journeys and customer experience
Background in technology-enabled change and transformation
Strong analytical and problem-solving ability
Ability to translate complex requirements into clear and actionable deliverables