Business Analyst

Greetings We are Hiring Business Analyst in Norwich, UK 6 Months Contract Hybrid Model The Process Integration Business Analyst will support integration and transformation activity across Pricing & Underwriting, with specific focus on the role D&A play in delivering cost and behavioural models into the E2E pricing process . The role is responsible for:

• Understanding and documenting current state processes across Aviva and Direct Line,mapping (i) end to end workflow process, (ii) people and roles, (iii) technology and data (availability and quality), (vi) risk, controls and governance processes
• Enabling design of future state models that deliver:
• a)Efficiency. Through shared data, pipelines, processes and technology,D&A would expect to drive synergy’s which would allow an increased focus on innovation
• b)Alignment. Shared best practice and modelling processes allow AVIVA to leverage insights and innovation across all brands, maximising profit opportunity.
• c) Risk reduction. A common, shared and streamlined governance process allows the quick deployment of new innovations to keep AVIVA ahead of the competition.

Key Responsibilities Support the discovery, documentation, and analysis of “as is” processes across both organisations, including pain points, handoffs, controls, and dependencies. Facilitate workshops with SMEs to validate process understanding and uncover integration issues or optimisation opportunities. clear process artefacts (process maps, data flows, procedure notes, RACI updates) in line with Aviva process design and governance standards. Support the definition of future state “to be” processes aligned to integration objectives, regulatory requirements, and business strategy. Work closely with Process Integration PM, Operations,, Risk, Technology teams and external partners to ensure shared understanding and alignment. Identify and assess risks, control requirements, and operational impacts during integration design. Provide analytical insight to support decision making, prioritisation, and implementation planning. Support readiness activities, including test scenarios, training content, and change impact analysis. Contribute to reporting, RAID management, and progress tracking for the integration workstream.

Skills & Experience Strong experience in Business Analysis within transformation, process change, operational improvement, or integration programmes. Proven ability to capture and document complex processes clearly and at varying levels of detail. Skilled facilitator able to engage stakeholders from multiple teams. Experience working with process frameworks, methodologies, and tooling (e.g., BPMN, Lean, SIPOC, Visio, Systems Thinking). Solid understanding of risk, control, compliance, and governance considerations in process design. Analytical and structured thinker with excellent communication skills. Some experience of General Insurance Pricing processes is desirable and/or technical knowledge of Cost and Behavioural Modelling (Machine Learning, MLOps, Technical Deployment