Business Analyst
Posted Today by Computer Futures - London & S.E(Permanent and Contract)
£500 Per day
Outside
Onsite
Manchester, UK
Summary: The role of Business Analyst involves bridging the gap between business operations and the digital technical team following the procurement of a new Single Customer View (SCV) data platform. The successful candidate will engage with various departments to capture requirements and produce documentation that guides actionable tactics for utilizing data effectively. The position is focused on improving customer experience and operational efficiency through data-driven decision-making. This is a three-month contract based largely on-site in Greater Manchester.
Key Responsibilities:
- Engage across departments to capture requirements and build a comprehensive view of data usage.
- Produce documentation detailing findings on data held, KPIs, and suggested actions to enhance business goals.
- Conduct gap analysis to assess current systems and processes, identifying opportunities and risks.
- Work with customer data to align it with business goals and deliver measurable value.
- Manage stakeholder relationships across various teams and external vendors.
- Elicit, document, and validate requirements using various tools such as user stories and data mapping.
Key Skills:
- Gap Analysis
- Data Value Awareness
- Stakeholder Management
- Requirements Gathering
Salary (Rate): £500 per day
City: Manchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Role: Business Analyst
Rate: £500 per day
IR35: Outside (TBC)
Location: Greater Manchester
Working Practice: Largely on-site with customers
Length: 3 months
Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data.
Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making.
The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view.
The desired output from the Data Business Analyst is to produce documentation that contains findings, allowing the customer to identify what data is held, what KPIs should be employed, what data requires manipulation, and suggested relevant actions and tactics to move the needle on KPIs.
Essential Skills & Experience
Gap Analysis - Ability to assess the status quo, understand systems and processes, and identity the data that's held in the SCV solution that holds opportunity to add value to those assessed areas while also identifying risks, dependencies, and opportunities.
Data Value Awareness - Experience working with customer data, with the ability to identify how it can be used to align with business goals and deliver measurable value
Stakeholder Management - Proven experience engaging with a wide range of stakeholders, including Marketing, Customer Services, Front Line station and train staff, IT, Data/Analytics teams, and external vendors.
Requirements Gathering - Skilled in eliciting, documenting, and validating requirements using tools such as user stories, use cases, process flows, and data mapping.
Please visit our website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.
To find out more about Computer Futures please visit our website
Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
