Summary: The Business Analyst role involves supporting the delivery of a contact centre modernisation program, focusing on the integration of a new Contact Centre solution. The position requires collaboration across multiple work-streams and effective communication with various service providers. The contract is for 12 months and is classified as inside IR35. The role requires on-site presence for 3-4 days a week.

Key Responsibilities:

• Develop and manage comprehensive delivery plans for client-owned services and integrations.
• Support and lead the delivery and testing of the replacement Contact Centre solution.
• Liaise between the new Contact Centre partner and existing service providers (e.g., PCI Pal, Verint) to ensure seamless integration.
• Provide Business Analyst support to the programme, covering various development aspects.

Key Skills:

• Experience in business analysis within contact centre environments.
• Strong project management and delivery planning skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with integration processes and service provider collaboration.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other