Business Analyst

Propel your career forward with a pivotal role at a leading financial management software company partnering with Aquent. Make a tangible impact on customer success and retention, driving key insights that shape the future of customer experiences. This is your opportunity to leverage your analytical expertise and passion for data-driven strategies to influence business decisions and contribute to the growth of a renowned brand. As a Data Analyst , you’ll be immersed in a dynamic environment focused on optimizing customer journeys and strengthening monetization strategies. Collaborate with cross-functional teams, harnessing the power of data, AI, and analytics to drive impactful outcomes. This is a 12-months-long position via Aquent, which requires onsite presence 3x per week in London, Victoria.

What You’ll Do

• Design, build, and maintain data pipelines and analytical models to support data enablement and engineering initiatives.
• Conduct in-depth analyses of customer success and retention programs, identifying opportunities to enhance customer lifetime value.
• Transform raw data into actionable insights that improve customer journeys across digital platforms and support monetization strategies.
• Collaborate with product, marketing, operations, and engineering teams to foster data-informed decision-making.
• Track, measure, and evaluate the performance of marketing and customer engagement campaigns.
• Utilize AI and advanced analytics to uncover trends and patterns that inform future strategies and product development.
• Present findings and recommendations to technical and non-technical stakeholders, influencing business decisions with data-driven insights.

Qualifications

• 2–5 years of experience in data analytics, data engineering, or performance analysis.
• Proven experience working in SaaS, Fintech, or MarTech environments.
• Experience with campaign analytics and performance measurement in customer success or retention programs.
• Strong SQL skills and proficiency in data visualization tools (e.g., Tableau, Looker, Power BI).
• Knowledge of data engineering practices, including ETL processes, pipeline automation, and cloud-based data platforms.
• Strong analytical mindset with the ability to translate data into business insights.

Nice-to-Haves

• Background in digital platforms or subscription-based businesses, with exposure to customer monetization strategies.
• Familiarity with leveraging AI/ML models for customer insights and business strategy.
• Demonstrated ability to deliver quantifiable results in past projects (e.g., improved retention rates, increased engagement, revenue growth).

Client Description

Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.