Business Analyst

The Role

As a Business Analyst, you will work closely with business stakeholders, Product Owners, Project Managers, Architects, Developers, and Test Teams to capture, analyse, and document requirements that enable the delivery of strategic business and technology solutions.

You will play a key role in understanding current and future-state processes, identifying opportunities for improvement, and ensuring solutions align with business objectives, regulatory requirements, and organisational goals.

Key Responsibilities

• Engage with business and technical stakeholders to elicit, analyse, validate, and document requirements.
• Facilitate workshops, interviews, and process-mapping sessions to understand business needs and operational challenges.
• Produce high-quality documentation including:
• Business Requirements Documents (BRDs)
• User Stories
• Acceptance Criteria
• Process Maps
• Business Cases
• Collaborate with Product Owners, Developers, Architects, Test Teams, and Project Managers throughout the delivery lifecycle.
• Support Agile ceremonies including backlog refinement, sprint planning, and reviews.
• Analyse and optimise business processes, identifying opportunities for automation and operational efficiencies.
• Support User Acceptance Testing (UAT), defect triage, and solution validation activities.
• Perform data analysis and reporting to support business decision-making.
• Manage stakeholder expectations and provide regular project updates.
• Ensure delivered solutions meet business requirements and strategic objectives.

Essential Skills & Experience

• Proven experience as a Business Analyst within large-scale business or technology transformation programmes.
• Strong requirements gathering, analysis, and documentation skills.
• Demonstrable experience managing stakeholders across both business and technology teams.
• Experience creating user stories, process flows, business requirements documents, and acceptance criteria.
• Strong understanding of Agile methodologies including Scrum, Kanban, or SAFe.
• Excellent analytical and problem-solving capabilities.
• Strong communication, facilitation, and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities effectively.
• Experience supporting testing activities and business readiness initiatives.

Technical Skills

• Essential:
• Jira
• Confluence
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Desirable:
• Power BI
• Process modelling tools

Desirable Experience

• Digital transformation programmes
• Cloud, data, or application delivery projects
• Consulting or client-facing environments
• Business process improvement initiatives
• Working with cross-functional and geographically distributed teams

Key Competencies

• Business Analysis
• Requirements Management
• Stakeholder Engagement
• Process Improvement
• Critical Thinking
• Problem Solving
• Communication & Facilitation
• Decision Making
• Collaboration
• Continuous Improvement