Business Analyst
Posted Today by Morson Edge (Financial Services)
£525 Per day
Outside
Undetermined
London Area, United Kingdom
Summary: The Business Analyst will lead a Contact Centre Process Automation project for a leading Financial Services organization in London on a 6-month contract. The role involves automating data flows from Salesforce to GCP and Power BI, optimizing workflows, and engaging with stakeholders to design and implement effective solutions. The candidate will produce process models and support the project through its lifecycle, ensuring high-quality deliverables. Proven experience in automation and operational process analysis within Financial Services is essential for success in this position.
Key Responsibilities:
- Lead the Contact Centre Process Automation project.
- Automate data flows from Salesforce and Equation into GCP and Power BI.
- Optimize operational workflows and case creation using AI.
- Engage with stakeholders to capture current-state workflows and design target-state processes.
- Define requirements for automation and dashboarding solutions.
- Produce high-quality process models and solution design artifacts.
- Remain hands-on through build, test, training, and support phases.
Key Skills:
- Proven Business Analyst experience in automation and workflow transformation.
- Strong background in operational process analysis and process mapping.
- Experience producing AS-IS and TO-BE designs.
- Understanding of operational contact centre workflows.
- Experience delivering data automation via GCP and AI/LLM integrations.
- Experience with Power BI dashboarding requirements.
Salary (Rate): £525 daily
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Finance
Business Analyst – Process Automation, AS-IS/TO-BE, Contact Centre, GCP, Power BI, AI/LLM, Financial Services – London – £525 p.d Outside IR35
My client, a leading Financial Services organisation, is looking for a Business Analyst to take the lead on a Contact Centre Process Automation project on an initial 6 month contract basis . You will be responsible for automating the flow of source data from Salesforce and Equation into GCP tables and out into Power BI dashboards, using defined data rules and logic. You will also be required to optimise operational workflows and case creation using A I. You will engage with operations, data, and technology stakeholders to capture current-state workflows in detail, design target-state processes, and define the requirements that the automation and dashboarding solutions will be built against. You will produce high-quality process models and solution design artefacts, and remain hands-on through build, test, training, and into a sustainable support mod el.
To be successful in this role you will n eed:
- Proven Business Analyst experience delivering automation and workflow transformation — automating manual operational processes, preferably within Financial Servi ces.
- Strong, demonstrable background in operational process analysis and process mapping, with deep hands-on experience producing AS-IS and TO-BE des igns
- Previous experience and understanding of operational contact centre workf lows
- Proven experience delivering data automation via GCP and AI/LLM integrat ions
- Experience with Power BI dashboarding requirem ents