Business Analyst
Posted 1 day ago by Hanson Lee
£80 Per hour
Outside
Hybrid
London Area, United Kingdom
Summary: The role of Business Analyst focuses on enhancing user adoption of the Underwriting Workbench within the London Market insurance sector. The consultant will engage directly with underwriters, providing personalized training and support to improve their experience with the platform. This position emphasizes hands-on interaction and requires building trust with users to facilitate effective platform use. The contract is for an initial six months with hybrid working arrangements.
Key Responsibilities:
- Delivering targeted, one-to-one training and coaching for underwriters and workbench users — no lecture theatres, just real conversations
- Driving user adoption through on-the-ground engagement, addressing blockers and building confidence in the platform
- Gathering and articulating requirements for platform enhancements, turning user feedback into clear, actionable insights
- Acting as a trusted point of contact for day-to-day queries, escalating where needed and keeping users engaged
Key Skills:
- Demonstrable experience working closely with underwriters
- Proven ability to support user adoption of an Underwriting Workbench or comparable insurance platform
- A background in business analysis, consultancy, or client-side support — with a strong focus on user experience
- Experience gathering and documenting requirements for non-technical enhancements, with an eye for what users actually need
- Ideally a background working with an insurance technology vendor
- Comfortable navigating both the business and the technology
Salary (Rate): £80.00/hr
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Underwriting Workbench / Consultant / User Adoption / Training / Insurance Contract opportunity working within the London Market insurance sector, initial 6mths, hybrid working (3 days p/wk in the office), market rates available (outside IR35) We're looking for an experienced consultant who knows what it means to sit alongside an underwriter — not to train them in a classroom, but to work with them one-to-one, in the flow of their day, helping them get the most from their Underwriting Workbench. This is a hands-on, people-first engagement. You'll build trust with users, champion adoption, and act as a critical bridge between the front-line team and the platform — surfacing the enhancements that will genuinely make a difference.
KEY RESPONSIBILITIES:
- Delivering targeted, one-to-one training and coaching for underwriters and workbench users — no lecture theatres, just real conversations
- Driving user adoption through on-the-ground engagement, addressing blockers and building confidence in the platform
- Gathering and articulating requirements for platform enhancements, turning user feedback into clear, actionable insights
- Acting as a trusted point of contact for day-to-day queries, escalating where needed and keeping users engaged
ROLE REQUIREMENTS:
- Demonstrable experience working closely with underwriters
- Proven ability to support user adoption of an Underwriting Workbench or comparable insurance platform
- A background in business analysis, consultancy, or client-side support — with a strong focus on user experience
- Experience gathering and documenting requirements for non-technical enhancements, with an eye for what users actually need
- Ideally a background working with an insurance technology vendor
- Comfortable navigating both the business and the technology
If you've spent time helping underwriters get the best out of their tools — and you know the difference between a good training session and a genuinely adopted platform — we'd love to hear from you.