Business Analyst

About the Role

Working as part of the programme delivery team, you will act as the link between operational stakeholders and technical delivery teams throughout the implementation lifecycle.

You will work closely with programme managers, subject matter experts, and key business stakeholders to gather and analyse business requirements, document current and future processes, and support the successful delivery of both CRM and ERP solutions.

The role also involves contributing to business process design, creating process maps, assisting with system and user acceptance testing, supporting pre-go-live activities, and helping ensure solutions meet business objectives.

This position would suit a Business Analyst who is comfortable working in fast-paced transformation programmes and can quickly build an understanding of business operations while managing multiple priorities.

Skills and Experience

Essential

Desirable

Essential

• At least two years' experience working as a Business Analyst within technology or business transformation programmes.
• Excellent communication and stakeholder engagement skills.
• Experience working within Agile, Scrum and/or Waterfall delivery methodologies.
• Ability to convert business requirements into clear technical and functional specifications.
• Strong Microsoft Office skills, including experience using Visio to create process flows and business documentation.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.

Desirable

• Experience supporting large-scale digital transformation or technology implementation projects.
• Knowledge of Microsoft Dynamics 365 or other enterprise SaaS platforms.
• Experience working with stakeholders across functions such as Finance, Sales, Marketing or HR.
• Familiarity with Microsoft collaboration and project management tools including Teams, Project, Planner and Visio.