Business Analyst
Posted 1 week ago by Rangam
Negotiable
Undetermined
Hybrid
Liverpool, England, United Kingdom
Summary: The role of Business Analyst within the Transformation Team involves supporting a Customer Experience programme as part of a significant transformation initiative. The position requires collaboration with the business to enhance service processes and implement best practices in business analysis. The successful candidate will also mentor Assistant Business Analysts and facilitate workshops to drive improvements. This is a hybrid role, requiring three days in the office.
Key Responsibilities:
- Work closely with the business to review complex service processes and identify improvements.
- Lead on embedding a business improvement way of working at all levels.
- Ensure business analysis practices are regularly reviewed for effectiveness and alignment with industry best practices.
- Work on business cases to ensure projects and programmes deliver best practices.
- Support Assistant Business Analysts in achieving their work objectives through knowledge sharing.
Key Skills:
- Business analysis qualification or equivalent experience.
- Skilled in understanding and improving processes.
- Ability to facilitate workshops.
- Strong analytical and problem-solving skills.
- Attention to detail.
- Good interpersonal skills and ability to work with cross-functional teams.
Salary (Rate): undetermined
City: Liverpool
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We encourage neurodivergent and disabled applicants to apply for this inclusive role.
Description Overview : 1 post 3 months Sits within the Transformation Team Client is embarking on an exciting transformation programme of unprecedented breadth and scale. As a result, we’re expanding our Transformation Team and are looking for a Business Analyst to support on our Customer Experience programme Hybrid worker (3 days in the office)
Key Responsibilities:
- You will work closely with the business to review complex service processes and identify improvements
- You will lead on embedding a business improvement way of working at all levels and demonstrate the value of working in this way
- You will ensure that our business analysis practices are reviewed regularly to make sure they’re still fit for purpose and in line with industry best practice
- You will work on business cases to ensure that our projects and programmes are delivering best practice
- You will support our Assistant Business Analysts to help them successfully achieve their work objectives through sharing your knowledge and expertise.
What you’ll need: We’d love to hear from you if you’re passionate about delivering change that benefits the people who live and work in Liverpool. Alongside the foundation of a business analysis qualification or equivalent experience, you’ll be skilled at understanding and improving processes, and will be able to facilitate workshops to support with this. You’ll have strong analytical and problem-solving skills and be able to demonstrate attention to detail. You’ll be able to build good inter-personal skills and be able to work with cross-functional teams.