Business Analyst

Key Responsibilities

• Work directly with business teams to understand their day-to-day processes, challenges and workloads.
• Facilitate workshops, map existing processes and identify opportunities to improve efficiency.
• Assess how Microsoft Copilot and existing Microsoft 365 tools can automate tasks, reduce manual effort and improve productivity.
• Identify and prioritise improvements based on feasibility, business impact and potential time savings.
• Translate findings into clear requirements and practical delivery plans.
• Take ownership of implementing improvements, coordinating stakeholders, activities and timelines.
• Support teams with the adoption of new processes and Microsoft Copilot capabilities.
• Establish baseline measures and track improvements against agreed productivity targets.
• Work closely with senior stakeholders to communicate progress, challenges and measurable benefits.

Essential Experience

• Strong Business Analysis experience, particularly process mapping, process improvement and operational efficiency.
• Practical knowledge of Microsoft Copilot and how it can be applied to improve everyday business processes.
• Experience working across the Microsoft 365 technology stack.
• Proven ability to take initiatives from initial discovery through to successful implementation.
• Strong workshop facilitation, requirements gathering and stakeholder engagement skills.
• Experience identifying, measuring and delivering productivity improvements or cost efficiencies.
• Ability to manage delivery activities alongside traditional Business Analysis responsibilities.
• Comfortable working directly with operational teams and influencing changes to established working practices.

Desirable Experience

• Previous delivery of Microsoft Copilot adoption or AI-enabled productivity initiatives.
• Experience within local government or the wider public sector.
• Knowledge of Power Automate and the wider Microsoft Power Platform.
• Experience supporting organisational change and user adoption.
• Familiarity with Lean, Six Sigma or other process improvement methodologies.

Contract Details

• Initial 3–6 month contract
• Gloucestershire-based organisation
• Opportunity to deliver measurable productivity improvements across multiple business functions