Business Analyst

Summary: The role of IT Business Analyst involves supporting an ongoing Telephony Implementation project and an ITSM upgrade on a hybrid basis in East Midlands, UK. The position requires an experienced professional who can effectively challenge and validate requirements while ensuring proper decision-making. The contract is freelance and expected to last until the end of the year, with an immediate start date. The candidate must possess strong analytical skills and a background in telephony projects.

Key Responsibilities:

• Support ongoing Telephony Implementation project and ITSM upgrade.
• Challenge and validate requirements to ensure correct decisions are made.
• Utilize strong listening skills to gather and analyze business needs.
• Engage in planning and governance of projects.
• Work with business processes, security, and infrastructure projects.

Key Skills:

• Experience as a Business Analyst.
• Strong methodical approach with excellent listening skills.
• Prior experience in Telephony projects.
• Background in business processes, security, and infrastructure.
• Strong planning and governance project experience.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

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**Adriana @ RED Global - IT Business Analyst - Hybrid Contract- East Midlands, UK **

One of our Customers at RED is in search for an experienced Business Analyst to support an on-going Telephony Implementation project and an ITSM upgrade on a hybrid basis in East Midlands, UK

Contract Details

Position: IT Business Analyst

• Start Date: ASAP
• Duration: Initial contract -until end of the year
• Contract: Freelance
• Location: Hybrid in East Midlands
• Language: English (Written & Spoken)
• Rate: Inside IR35

Education and Knowledge Requirements

Our client is looking for an experienced BA to support an on-going Telephony Implementation project and an ITSM upgrade.

• Highly methodical BA with strong listening skills
• Able to challenge and validate requirements - ensure the right decisions are made
• Ideally, to have prior experience in Telephony projects
• Work background with business processes, security and infrastructure projects
• Strong planning and governance projects experience

If you consider your experience and skills to be suitable for this role and would like to discuss about this opportunity, then please apply/ send your updated CV and availability to Adriana : abizga@redglobal.com

Reference
CR/128876_1756982946

Date
4 Sep 2025

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