Business Analyst

About The Role We’re looking for a Business Analyst to join us on an initial six-month fixed term contract to provide analysis support for the implementation of various change initiatives, working within our fast-paced Change department. This role will be responsible for delivering change across processes, people and systems, across regulatory, mandatory and growth portfolios. You’ll be working alongside colleagues in Change, Technology and Business teams to facilitate the delivery of our strategic objectives. You’ll be investigating business situations, identifying and evaluating improvement options, defining requirements and ensuring that implemented solutions meet the needs of the business and our colleagues. You’ll work to ensure that we deliver to quality, cost and delivery targets through bringing together cross-functional teams, working effectively to ensure success.

You’ll Spend Your Time Interact with stakeholders and SMEs in order to appropriately understand their problems and needs Applying a range of analysis techniques to elicit requirements from stakeholders in order to ascertain required business outcomes, adapting approaches as required to ensure that the right outcomes are achieved Produce analysis deliverables (including requirements specifications, customer journeys, process models, data analysis, use cases, impact assessments, change requests and requirements traceability) in line with agreed standards and within agreed timelines Peer review on analysis deliverables produced by other Business Analysts Maintain professional relationships with internal and external stakeholders throughout the project lifecycle to obtain consensus of business requirements and acceptance of solutions that will meet the required outcomes Proactively communicate progress of analysis deliverables to the Project Manager and escalate any potential risks or issues as they arise that could impact delivery Support the Project Manager with the resolution of risks and issues as they arise throughout the project Contribute to the development of Business Readiness plans and support the Project Manager and stakeholders as appropriate Participate in technical design discussions and technical specification reviews Provide approval of solution and functional designs Support the development of training materials Be fully compliant with project governance, reporting and tracking Working with third-party vendors to ensure they understand our requirements and have access to the required stakeholders to both inform and test our delivery

A Bit About You Your friends might describe you as the ‘determined one’ or the ‘problem solver’. You have the tenacity to find the answer to complex issues and finding better ways to deliver outstanding outcomes. You love to overcome obstacles and aren’t afraid to challenge the norm. You’re happiest when you’re taking accountability and ownership for tasks and are comfortable making decisions at pace. You know that even if you can’t see it immediately, there is almost always a better way to do something, and love to solve those puzzles Although you’ll be empowered to work with autonomy, you’ll enjoy working as part of a collaborative team, supporting and encouraging colleagues to develop and do their best work.

We’ve always placed more importance on cultural contribution above technical ability, but we’d really like you to have/be: Confidence to use your own initiative and problem-solving skills Ability to prioritise and remain agile with conflicting work demands Experience working with third-party vendors to implement new solutions A positive and professional attitude Strong analysis experience in both agile and waterfall environments, for both IT and non-IT related deliveries Knowledge of structured analysis methodologies, such as LEAN, Six Sigma, BPMN, Use Cases Excellent attention to detail Passion for innovation and continuous improvement Good relationship building, communication and influencing skills at all levels Microsoft Office skills, including SharePoint

A Little About Us We are the Nucleus Group Services Limited and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too. Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact. Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.

Are we a perfect match? Check out this video and find out!

Inclusion and diversity at Nucleus As with most things in life, who cares, wins. We really care about inclusion. For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector. More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.

At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.