Role Overview
We are seeking an experienced Business Analyst with strong Cards domain knowledge to support a range of strategic and regulatory change initiatives within our Retail Banking function.
The successful candidate will work closely with business stakeholders, technology teams, and third-party vendors to deliver enhancements across debit card, credit card, and payments products.
Key Responsibilities
- Gather, document, and validate business requirements for Cards-related projects.
- Facilitate workshops with stakeholders across Operations, Product, Risk, Compliance, and Technology.
- Analyse current and future-state processes, identifying opportunities for improvement.
- Produce high-quality business requirements, user stories, process maps, and functional specifications.
- Support end-to-end project delivery, including testing, implementation, and business readiness activities.
- Ensure solutions comply with regulatory requirements and card scheme standards.
Required Experience
- Proven experience as a Business Analyst within Retail Banking.
- Strong knowledge of Cards products, including Debit Cards, Credit Cards, Card Issuing, Acquiring, Authorisation, Clearing and Settlement.
- Experience working on Cards platform migrations, product launches, or digital transformation programmes.
- Strong stakeholder management and requirements gathering skills.
- Experience with Agile and/or Waterfall delivery methodologies.
Desirable Skills
- Knowledge of Visa and Mastercard schemes.
- Exposure to mobile wallets (Apple Pay, Google Pay) and digital payments.