Business Analyst

The Opportunity

A London local authority is investing in a major service modernisation programme, reviewing how services operate and identifying opportunities to improve efficiency, accessibility and outcomes for residents.

We are looking for experienced Business Analysts with a strong background in business process improvement and service redesign. These positions are focused on understanding and transforming operational services, rather than solely delivering IT systems.

The Role

• Undertake discovery activities to understand how existing council services operate, including processes, people, systems and customer interactions.
• Engage with service managers, frontline teams and stakeholders to gather and challenge requirements.
• Map current-state "as-is" processes and identify inefficiencies, duplication and opportunities for improvement.
• Develop future-state "to-be" processes and service requirements to support redesigned operating models.
• Facilitate workshops, document findings and present recommendations to project teams and service leaders.
• Translate business and operational requirements into clear specifications for digital and technology teams where appropriate.
• Work alongside Project Managers and Service Designers to support implementation and ensure proposed changes meet business needs.

The Person

• Strong Business Analysis experience within service transformation, operational improvement or organisational change programmes.
• Proven ability to carry out service discovery and develop redesigned business processes.
• Experience within local government, public sector or Civil Service environments would be particularly relevant.
• Confident facilitating workshops, challenging requirements and working directly with operational stakeholders.
• Able to bridge the gap between service requirements and digital solutions without being exclusively technology-focused.