About The Job
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Are you looking to grow your career in business analysis and contribute to meaningful digital transformation? We're seeking Business Analysts to join HMRC's Business Analysis Practice within the Chief Digital Product Office (CDPO).
You'll work in agile, multidisciplinary teams to support the delivery of high-quality analysis across one or more business areas, helping shape services that impact millions.
Job Description
This role aligns with the Business Analyst profile within the Government Digital and Data Profession Capability Framework.
The BA Practice oversees multiple business areas within CDPO, which include: Business Tax, Personal Tax, Customer Engagement, Finance & Corporate Services, Response, Exceptions & Analytics, Security and Resilience, Portfolio Valuation Office.
Business Analysis Delivery
- Support the planning and execution of business analysis activities across projects.
- Apply BA Practice standards and methodologies to deliver consistent outcomes.
- Identify and define business problems and opportunities through evidence-based analysis.
- Work as part of a delivery/scrum team throughout the delivery lifecycle.
Stakeholder Engagement & Collaboration
- Engage with stakeholders to gather, validate, and document requirements.
- Facilitate workshops and interviews to support analysis activities.
- Communicate findings clearly to both technical and non-technical audiences.
Practice Contribution
- Contribute to the development of the BA Practice by sharing insights and learning.
- Champion the value of business analysis across your team and wider organisation.
Person specification
Skills & Abilities: Strong analytical and problem-solving skills. Effective stakeholder engagement and communication abilities. Ability to work collaboratively in agile environments. Organised and able to manage competing priorities.
Communication: Clear and concise written and verbal communication. Ability to present information in a structured and accessible way. Active listening and interpersonal skills.
Values & Behaviours: Committed to continuous learning and improvement. Inclusive and collaborative working style. Demonstrates integrity and a user-focused mindset.
Essential Criteria
- Experience working as a Business Analyst or in a similar analytical role.
- Ability to work across business and technical domains to support delivery.
- Experience gathering and documenting requirements.
- Familiarity with agile or digital delivery environments.
Desirable Criteria
- Exposure to public sector or government environments.
- Participation in BA communities or forums.
- Experience supporting or mentoring peers or junior colleagues.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment.
Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered.
Behaviours
We'll assess you against these behaviours during the selection process: Communicating and Influencing, Making Effective Decisions, Delivering at Pace.
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Contact point for applicants
Job Contact Name: Karen Gibson
Email: karen.gibson2@hmrc.gov.uk