Business Analyst - GenAI
Posted 2 weeks ago by GIOS Technology
Negotiable
Undetermined
Onsite
Knutsford, England, United Kingdom
Summary: The Business Analyst - GenAI role involves capturing and defining business requirements related to Generative AI capabilities within the IT Service Management function. The position requires collaboration with governance teams and cross-functional teams to implement AI-driven solutions while ensuring alignment with business goals. The analyst will also develop technical expertise in GenAI and engage with stakeholders throughout the project lifecycle. This is an onsite role based in Knutsford, UK, requiring 2-3 days per week in the office.
Key Responsibilities:
- Capture Gen AI requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes.
- Develop technical expertise in GenAI capabilities and become a subject matter expert on LLMs.
- Complete governance required documentation to support delivery of GenAI objectives.
- Analyse business needs and recommend AI-driven solutions.
- Collaborate with cross-functional teams to design and implement Generative AI projects.
- Translate complex AI models into actionable business insights.
- Develop detailed business requirements, process models, and documentation.
- Monitor AI solution performance and ensure alignment with business goals.
- Identify areas of process and tooling improvement.
- Coordinate user acceptance testing with key project stakeholders.
- Engage in continuous improvement of operating processes and toolset enhancement.
- Utilize Agile methods including SCRUM.
- Develop presentations to influence stakeholders and encourage ideas.
- Manage risks and strengthen controls related to the work performed.
Key Skills:
- Proven experience as a business analyst capturing business processes and requirements.
- Experience working with Generative AI and understanding governance requirements of LLMs.
- Knowledge of IT Service Management services and supported business areas.
- Ability to work across multiple streams to deliver high-quality products.
- Experience in business and operational architecture design.
- Strong stakeholder management and leadership skills.
- Decision-making and problem-solving abilities.
Salary (Rate): undetermined
City: Knutsford
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are looking for Business Analyst - GenAI for our client's project based at Knutsford, UK – 2-3 days per week Onsite
Role Description:
Business Analyst responsible for capturing & defining business requirements and governance related materials ensuring delivery of those requirements within the IT Service Management function ServiceNow Generative AI capabilities.
Key Accountabilities
- Accountable for capturing Gen AI requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes within agreed timeframes.
- Develop technical expertise in GenAI capabilities, specifically to become a subject matter expert on LLMs and transferring skills across the wider team as they are needed to support the strategic use of GenAI.
- Work closely with our governance teams to complete governance required documentation to ensure that approvals can be achieved to support delivery our GenAI objectives.
- Analyse business needs, identify opportunities, and recommend AI-driven solutions.
- Collaborate with cross-functional teams to design and implement Generative AI projects.
- Translate complex AI models and outputs into actionable business insights.
- Develop detailed business requirements, process models, and documentation.
- Monitor AI solution performance, ensuring alignment with business goals.
- Stay updated on the latest trends in Generative AI to inform strategic decisions.
- Direct interaction with customers – as well as on and offshore development teams
- Identify areas of process and tooling improvement.
- Ensure gaps are clearly defined and assessed.
- Work closely with the development teams throughout all phases.
- Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements.
- Work closely with BAs in other ITSM streams.
- Take an active role in customer and stakeholder engagement sessions.
- Take respective ownership throughout the project lifecycle.
- Ongoing involvement in continuous improvement of operating process and toolset enhancement.
- Conversant with Agile methods including SCRUM.
Stakeholder Management and Leadership
- Develops basic presentations to influence others.
- Contributes to and encourages ideas; builds on suggestions of others.
- Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role.
Decision-making and Problem Solving
- Can identify common types of risks / issues and where project dependencies exist; maintains simple RAID.
- Can engage with stakeholders of relevant business areas and take decisions.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do
Person Specification
- Proven experience of working as a business analyst to drive out and capture business processes and requirements.
- A driven and motivated person that can work across multiple streams of work to deliver a high standard of products.
- Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas.
- In-depth knowledge of the breadth of services and products offered by IT Service Management and the business areas supported.
Essential Skills/Basic Qualifications:
- Proven experience of working as a business analyst to drive out and capture business processes and requirements.
- Proven experience of working with GenAI and has an understanding of governance requirements of LLMs and the implications of risks and issues connected with GenAI.