Key Responsibilities
- Create detailed end-to-end process maps, documenting current-state and future-state processes.
- Analyse existing processes, identify gaps, inefficiencies, risks and control weaknesses, and recommend improvements.
- Work closely with Financial Crime, Compliance, Operations and other stakeholders to understand and document business requirements.
- Develop and maintain policies, procedures, process documentation and operating models.
- Translate regulatory and policy requirements into clear, workable operational processes.
- Document roles, responsibilities, controls, decision points, hand-offs, exceptions and escalation routes.
- Support the implementation of revised processes and controls, ensuring documentation accurately reflects the target operating model.
- Facilitate workshops with business and subject-matter experts to elicit requirements and validate process designs.
- Produce high-quality BA artefacts including process maps, requirements, procedures, control documentation and gap analyses.
- Ensure processes and supporting documentation are consistent with relevant regulatory and internal policy requirements.
Essential Experience
- Proven experience working as a Business Analyst within a complex, regulated environment.
- Strong, demonstrable experience of creating end-to-end process maps from discovery through to implementation.
- Excellent experience of writing and maintaining policies, procedures and operational documentation.
- Strong stakeholder management and workshop facilitation skills.
- Ability to take complex or ambiguous requirements and turn them into clear, structured processes and documentation.
- Experience analysing current-state vs. future-state processes and identifying improvements, risks and control gaps.
- Excellent written and verbal communication skills.
Desirable Experience
- Experience within Financial Crime/AML/KYC/CDD.
- Understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), KYC and beneficial ownership.
- Exposure to the UK regulatory framework, particularly the Money Laundering Regulations, FCA Financial Crime Guide and/or JMLSG guidance.
- Experience documenting processes relating to customer onboarding, periodic reviews, KYC remediation or ongoing monitoring.
- Experience working with Compliance, Financial Crime, Risk or Operations teams.
- Financial services, banking, payments, fintech or other regulated-sector experience.
What we're looking for
- This role would suit a pragmatic, delivery-focused Business Analyst who is comfortable getting into the detail of how processes actually work, rather than someone whose experience is primarily requirements gathering.
- The strongest candidates will be able to demonstrate examples of where they have taken an existing process, mapped it end-to-end, identified gaps or risks, redesigned it and then produced the policy/procedure documentation needed to operationalise the new approach.
- Financial Crime experience is preferred, but candidates with strong regulated-sector BA experience and excellent process/documentation skills will also be considered. The FCA's recent CDD review specifically highlights policies and procedures, CDD/EDD processes, and compliance controls as key areas of focus.