Summary: The Business Analyst – Disputes Chargeback role in Northampton involves leveraging expertise in customer service and payment processing to manage chargeback and dispute resolution processes. The position requires effective communication skills for handling complex interactions and the ability to prioritize tasks while working collaboratively across teams. The analyst will also be responsible for maintaining accurate records and staying updated on industry trends to enhance service delivery.

Key Responsibilities:

• Proven experience in a customer service or payment processing role.
• In-depth knowledge of chargeback and dispute resolution processes.
• Confidence in handling complex or sensitive conversations.
• Ability to manage multiple priorities and work cross-functionally.
• Maintain accurate records and documentation across all customer interactions.
• Participate in ongoing training to enhance skills and service delivery.
• Monitor industry trends to identify and implement best practices in customer service.

Key Skills:

• Banking
• Cards
• Payment process
• Chargeback
• Financial Service

Salary (Rate): undetermined

City: Northampton

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other