Business Analyst - DEX, ServiceNow, Nexthink

Summary: The role of Business Analyst focuses on collaborating with senior IT and business stakeholders to implement a Digital Employee Experience (DEX) platform, specifically Nexthink, within a leading London Market insurer. The position involves gathering requirements, mapping processes, and ensuring integration with the existing ServiceNow ecosystem. The contract is outside IR35 and requires hybrid working arrangements. Strong communication skills and experience in IT change are essential for success in this role.

Key Responsibilities:

• Work closely with senior IT and business stakeholders to capture requirements for the DEX platform implementation.
• Collaborate with an external services partner to ensure successful delivery of the project.
• Gather requirements, map as-is/to-be processes, and run workshops.
• Engage with senior stakeholders effectively.
• Ensure integration of the DEX platform with the existing ServiceNow ecosystem.

Key Skills:

• Strong Digital Workplace/DEX experience.
• Proven track record as a Business Analyst in technical IT change.
• Experience in gathering requirements and mapping processes.
• Strong understanding of ITSM/Service Desk processes.
• Experience with ServiceNow and external vendors.
• Excellent communication skills.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Business Analyst - DEX, ServiceNow, Nexthink

Our sister company Stellarmann are supporting a leading London Market insurer who are looking for a contract Business Analyst. You will be working closely with senior IT and business stakeholders to capture requirements for the implementation of a new Digital Employee Experience (DEX) platform (Nexthink), and collaborating with an external services partner to ensure a smooth and successful delivery. The platform will integrate into the organisation's existing ServiceNow ecosystem and will transform how IT proactively manages, resolves and optimises the employee digital experience.

You'll be great for this role if:

• You have strong Digital Workplace/DEX experience
• You have a proven track record as a Business Analyst working on technical IT change
• You have experience gathering requirements, mapping as is/to be processes and running workshops
• You have strong understanding of ITSM/Service Desk processes
• You have worked on implementations involving ServiceNow and external vendors
• You are an excellent communicator who can engage senior stakeholders

This is an Outside IR35 contract and requires hybrid working with time onsite in London.

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Business Analyst - DEX, ServiceNow, Nexthink