Negotiable
Undetermined
Hybrid
Knutsford, England, United Kingdom
Summary: The Business Analyst role focuses on enhancing the efficiency of debt collection and recovery processes for a client project in Knutsford, UK. The candidate will analyze data to identify improvements, recommend solutions, and ensure compliance with regulatory standards. This position involves collaboration with a team of analysts and oversight of credit risk strategies, particularly in unsecured credit. The role also includes governance and risk management responsibilities within the collections operations framework.
Key Responsibilities:
- Analyze data to improve debt collection and recovery processes.
- Recommend solutions to optimize collection strategies and maximize recovery rates.
- Support the development and monitoring of Collection and Recoveries Credit Risk strategies.
- Provide second line of defense risk oversight and governance of Collection Operations.
- Ensure compliance with Group Policies and Regulatory standards.
- Contribute to governance frameworks between Risk, Product, and Operations.
- Review operational controls for adherence to minimum risk requirements.
- Identify and escalate emerging risks and issues to relevant forums.
- Support operational capacity planning processes.
- Track performance of collections and recoveries risk strategy requirements.
- Drive optimal forbearance reporting compliant with regulations.
- Support continuous improvement initiatives across collections activities.
- Assist in the optimization of a remedial toolkit for financial difficulties.
Key Skills:
- Strong analytical skills.
- Experience in debt collection and recovery processes.
- Knowledge of credit risk management.
- Understanding of regulatory compliance in financial services.
- Ability to work collaboratively in a team environment.
- Excellent communication and reporting skills.
- Proficiency in data analysis tools and techniques.
- Experience in governance frameworks and risk oversight.
Salary (Rate): undetermined
City: Knutsford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are looking for Business Analyst for our client's project based at Knutsford, UK - Hybrid Role Description: Looking for candidate to typically assist in improving the efficiency and effectiveness of a company's debt collection and recovery processes. This involves analysing data, identifying areas for improvement, and recommending solutions to optimize the collection strategies and maximize recovery rates. Challenging roles covering in totality all products within BUK. Working within a pooled team of analysts and reporting to a senior collections risk manager, with particular focus on Unsecured Credit. Candidate will be responsible for carrying out detailed levels of analytics to support the development, optimization and subsequent performance monitoring of the Collection and Recoveries Credit Risk minimum strategy requirements and frameworks. This role will also require providing appropriate 2nd Line of defence Risk oversight and governance of Collection Operations. This will also include helping to ensure compliance to and embedment of Group Policies/Local Business standards and Regulatory compliant solutions by the operation, through appropriate and independent oversight. Support the embedment of a governance framework between Risk, Product and Operations, attending and contributing to relevant committees that facilitates Risk fulfilling their role as an independent second line of defence, as required by the Heads of Secured/Unsecured, Risk Support the review of completeness and effectiveness of first line operational controls as required by the Head Secured/Unsecured, Risk, including adherence to minimum risk requirements Help identification & escalate emerging risks (all types) & issues to Head of Secured/Unsecured Risk/relevant forum / committee Provide oversight to operational capacity planning process Support ongoing tracking and performance of end to end (Collections & Recoveries) minimum risk strategy requirements, including the framework for the treatment of the customer (e.g., self-cure period, when contact should start, thresholds for number of attempts etc). Propose adjustments as appropriate Support the team to drive optimal forbearance reporting which is compliant with Group policies/standards and Regulation Through analytics, support the program of continuous improvement across all key elements of collections activities, in particular driving optimization of minimum risk requirements and segmentation, from Pre arrears, through to forbearance as appropriate Undertake analysis and support ongoing risk segmentation to drive minimum strategy requirements Support Collections Risk managers in review and continued optimization of a remedial toolkit for all stages in C&R providing solutions for short- and long-term financial difficulties (ensuring compliance with Policy and Regulation), including correct forbearance classifications