Summary: The Business Analyst (Data) role at a leading UK retail banking organization focuses on enhancing customer journeys through data-driven insights and cross-functional collaboration. The position requires expertise in data retention and business analysis, with responsibilities including journey mapping, data integration, and stakeholder management. Candidates must be located near the client's northern offices and have experience in enterprise-level financial services. This is a 6-month contract with a strong likelihood of extension.

Key Responsibilities:

• Journey Mapping - Independently understands and documents end-to-end customer journeys.
• Data Integration - Integrates insights from disparate data sources, processes, and systems to improve customer journeys.
• Self-Management - Works with limited supervision, demonstrating strong time management and prioritisation skills when creating customer journey and process maps.
• Analysis Expertise - Leverages a strong Business Analysis toolkit (5+ years), covering requirements elicitation, data analysis, and operating model design beyond just process modelling.
• Problem Solving - Handles ambiguity, using analysis techniques, communication, and problem-solving skills to deliver high-quality, consumable artefacts.
• Journey Evaluation - Regularly evaluates journey effectiveness from both customer and business perspectives.
• Improvement Focus - Continuously identifies and implements enhancements to the journey.
• Data-Driven Decision Making - Uses data insights to drive prioritisation and decision-making.
• Team Coordination - Aligns cross-functional teams on journey priorities.
• Context Awareness - Understands and navigates cross-functional dependencies to build alignment.
• Dependency Management - Works within a complex environment with multiple interdependencies, both within and outside the feature team.
• Creative Analysis - Approaches complex challenges with curiosity and analytical flexibility to propose effective solutions.
• Delivery Impact - Plays a key role in implementation, ensuring solutions are practical and measurable.
• Relationship Building - Strengthens stakeholder relationships to facilitate consensus and enhance change delivery.
• Conflict Resolution - Manages competing priorities and guides discussions to align stakeholders on the best course of action.

Key Skills:

• Experience in stakeholder engagement and conducting interviews.
• Proficiency in process design and mapping using BPMN, flowcharts, Visio, Lucidchart, or Draw.io.
• Ability to define use cases, user stories, and business/functional requirements.
• Experience in conducting gap analysis, root cause analysis, and SWOT assessments.
• Data visualisation skills using Excel, Power BI, or Tableau.
• Familiarity with Agile practices, including Jira, Confluence, Scrum, and Kanban boards.
• Project planning and governance skills, including building RACI matrices and risk registers.
• Awareness of data protection technologies such as Dell Data Protection Suite, Veritas NetBackup, Spectrum, or HPE Data Protector.

Salary (Rate): £500

City: Leeds

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Finance