Business Analyst (Customer Journey)
Posted 1 week ago by Infoplus Technologies UK Limited
Negotiable
Undetermined
Undetermined
Greater Edinburgh Area
Summary: The Customer Journey Manager is integral to product development, collaborating closely with the Product Owner and product team to enhance the customer experience. This role focuses on optimizing both internal and external customer journeys, ensuring customer needs are prioritized. Responsibilities include continuous journey improvement and cross-functional collaboration to enhance journey effectiveness. Proficiency in customer journey creation using Visio and strong communication skills are essential.
Key Responsibilities:
- Assist the Product Owner and product team in product development.
- Understand and optimize the end-to-end customer experience.
- Ensure customer needs are prioritized in all journeys.
- Drive continuous improvement of customer journeys.
- Orchestrate efforts across functional boundaries for journey effectiveness.
- Create customer journeys using Visio.
- Define use cases.
- Manage communication and stakeholder relationships.
Key Skills:
- Experience in customer journey management.
- Proficiency in Visio for journey creation.
- Strong communication skills.
- Stakeholder management expertise.
- Knowledge of Payments, Economic Crime, or Banking domains.
Salary (Rate): undetermined
City: Greater Edinburgh Area
Country: undetermined
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Description: The Customer Journey Manager plays a crucial role in product development, assisting the Product Owner and the broader product team. This colleague is responsible for understanding and optimizing the end-to-end customer experience (internal & external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. Customer journey creation using Visio, Use case definition. Strong Communication and stakeholder management. Domain (Payments/Economic Crime/ Banking)