Business Analyst Customer Experience
Posted 2 days ago by HAYS
Negotiable
Undetermined
Hybrid
Bradford, Yorkshire, UK
Summary: The role of Business Analyst focuses on enhancing customer experience through insightful performance reporting and analysis within a regulated and fast-paced environment. The position requires collaboration across various functions and involves managing complex datasets while ensuring accuracy and attention to detail. The successful candidate will be part of an inclusive team that values support and humor. This is a hybrid role with an immediate start on a 12-month fixed-term contract.
Key Responsibilities:
- Creating and maintaining performance dashboards that drive decision-making.
- Conducting root cause analysis and making actionable performance recommendations.
- Leading the preparation of end-of-year non-household regulatory reporting and commentary.
- Supporting external reporting to the Market Operator (MOSL) and other stakeholders.
- Handling large, complex datasets with confidence and accuracy; attention to detail is key.
- Collaborating with a supportive team that values humor, inclusivity, and mutual support.
Key Skills:
- A team player who's happy to pitch in and help others when things get busy.
- Experienced in Excel (pivot tables, complex formulas, large datasets).
- Confident working with audited data and comfortable interpreting KPIs that impact business performance.
- Power BI experience.
- Able to communicate with all stakeholders.
Salary (Rate): undetermined
City: Bradford
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Hybrid Role 12 month FTC Immediate Start Business Analyst
I am working with a client who is looking for a Business Analyst to joinA wonderfully inclusive and friendly team.
About the Role
As a business Analyst, you'll play a key part inImproving customer experience by delivering insightful performance reportingAnd analysis. You'll work across a variety of functions, all within a highly regulated and fast-paced environment.
You'll beResponsible for:
- Creating and maintaining performance dashboards that drive decision-making.
- Conducting Root cause analysis and making actionable performance recommendations.
- Leading the preparation of end-of-year non-household regulatory reporting and Commentary.
- Supporting External reporting to the Market Operator (MOSL) and other stakeholders.
- Handling Large, complex datasets with confidence and accuracy-your work will be audited, so attention to detail is key.
- Collaborating With a supportive team that values humour, inclusivity, and mutual Support.
We're afterSomeone who is:
- A team player who's happy to pitch in and help others when things get busy.
- Experienced In Excel (pivot tables, complex formulas, large datasets).
- Confident working with audited data and comfortable interpreting KPIs that Impact business performance.
- Power BI experience
- Able to communicate with all stakeholders.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.