Business Analyst – Core Systems Modernisation

Key Responsibilities

• Lead discovery and analysis across operational domains to understand current-state processes, systems, data flows and pain points
• Elicit, define and manage business requirements that support process harmonisation and platform consolidation
• Facilitate workshops and stakeholder sessions to align cross-functional teams on target outcomes, priorities and scope
• Produce clear documentation including process maps, user journeys, use cases, functional requirements and acceptance criteria
• Partner with product, engineering, architecture and vendor teams to translate business needs into SaaS-based solution requirements
• Support evaluation of solution options, including gap analysis between current capabilities and the SaaS platform
• Contribute to governance and delivery practices, helping ensure requirements are testable, traceable and aligned to programme goals
• Support change readiness by helping stakeholders understand impacts to processes, roles and ways of working

Person Requirements

• Proven experience as a Business Analyst delivering systems change within logistics, transport, supply chain or operational environments
• Strong understanding of operational processes in Freight and/or Express (e.g., shipment lifecycle, routing, tracking, dispatch, exceptions, customer service workflows)
• Experience working on core systems modernisation, legacy replacement and/or platform consolidation programmes
• Exposure to SaaS implementations and working with third-party vendors (requirements definition, fit-gap, process alignment)
• Confident stakeholder management skills, able to work across business and technology teams and drive alignment in complex environments
• Strong process modelling and requirements engineering capability (able to create clear, structured artefacts that support delivery)
• Comfortable working with differing processes and systems and identifying opportunities to standardise and simplify

Interested & next steps

We are shortlisting now with a quick turnaround expected (interviews to happen Monday 17th-Weds 19th August).