Business Analyst - Contact Centre / Channel Shift

Business Analyst - Contact Centre / Channel Shift

Posted 4 days ago by 1752299753

£550 Per day
Outside
Hybrid
London

Summary: A well-known council is looking for a Business Analyst with experience in local government to assist in a major technology transformation. The role requires strong skills in discovery, requirements gathering, gap analysis, and stakeholder engagement. Candidates must be available to work on-site in London for three days a week and be ready to start as soon as possible.

Key Responsibilities:

  • Conduct discovery and requirements gathering.
  • Perform gap analysis to identify areas for improvement.
  • Engage with stakeholders effectively.
  • Support the council's technology transformation initiatives.
  • Work within contact centres, channel shift, and customer journey environments.

Key Skills:

  • Experience in local government.
  • Strong communication skills.
  • Proficiency in stakeholder engagement.
  • Background in contact centres and customer journey environments.
  • Ability to start immediately or at short notice.

Salary (Rate): £550 per day

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: Other

Detailed Description From Employer:

A well known council is seeking to recruit a Business Analyst who has previous experience working in local government and who has excellent discovery, requirements gathering, gap analysis, strong communication and stakeholder engagement skills.

This is a hybrid role with 3 days on site in London to start as soon as possible.

As the council undergoes a major technology transformation, we are seeking candidates who have a background and experience of working across contact centres / channel shift / customer journey environments within a local government setting. It is key that you will have a background in local government for this role and be available immediately or at short notice to start being happy to be on site 3 days per week.

If interested in the role and applying, please send your CV today.