Business Analyst (Business Process Reengineering)

Overview

We are seeking an experienced Business Process Reengineering (BPR) Analyst/Consultant to support a major business transformation programme within a leading banking organisation.

This role will focus on analysing, redesigning and optimising operational processes to drive automation, efficiency and improved customer outcomes through the implementation of a no-code/low-code and Agentic AI platform.

The successful candidate will have a strong background in process improvement, stakeholder engagement and business transformation, with the ability to bridge the gap between business operations and technology delivery.

Key Responsibilities

• Facilitate and lead current-state ("As-Is") process discovery workshops with business and operational stakeholders.
• Map, document and analyse complex end-to-end business processes across banking operations.
• Identify process inefficiencies, bottlenecks, manual activities, control weaknesses and automation opportunities.
• Design future-state ("To-Be") processes aligned to automation, AI orchestration and low-code/no-code delivery models.
• Produce detailed process maps, workflows and supporting business documentation using BPMN or equivalent methodologies.
• Quantify and articulate business benefits, including cost reduction, efficiency gains, risk mitigation and service improvements.
• Collaborate closely with technical and solution delivery teams to ensure process designs are practical and implementable.
• Support business readiness activities including change impact assessments, operating model updates and training considerations.
• Engage with senior stakeholders across operations, transformation and technology functions to gain buy-in and drive successful outcomes.

Essential Experience

• Proven experience as a Business Analyst, Business Process Analyst, or BPR Consultant within a large enterprise environment.
• Previous experience delivering process improvement or transformation initiatives within Banking or Financial Services.
• Strong expertise in Business Process Reengineering (BPR) and continuous improvement methodologies.
• Advanced process mapping skills using BPMN, Visio, Signavio, Blueworks or similar tools.
• Demonstrable experience leading workshops and facilitating discussions with senior business stakeholders.
• Ability to translate complex business processes into clear requirements for automation and technology delivery.
• Experience identifying opportunities for process simplification, digitisation and operational efficiency.
• Strong documentation, analytical and stakeholder management skills.

Desirable Experience

• Experience supporting automation initiatives involving RPA, Low-Code/No-Code platforms or AI-enabled solutions.
• Knowledge of operating model design and business change methodologies.
• Exposure to process mining tools and data-driven process analysis.
• Banking operations knowledge across payments, lending, customer servicing, financial crime, operations or risk functions.