Business Analyst – Business Continuity & Value Chain Analysis (6 months FTC)

Contract type: Fixed Term Contract (6 months)

Location: Hatfield (hybrid working – 3 days in the office)

Working hours per week: 40 hours

Level: Senior

Application closing date: 18th September

About Us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. We’re Ocado Retail , a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com . Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado , our same-day grocery delivery service.

About The Team And The Role

Ocado Retail is undertaking a critical review of its business continuity and disaster recovery strategy. We are moving from a traditional, system-focused recovery model to a more robust, business-centric approach based on our core value chains. We are seeking an experienced Business Analyst to lead this analysis. The successful candidate will be responsible for mapping our key value chains, identifying the critical processes and systems that underpin them, and redefining our recovery priorities. The primary objective is to ensure that in the event of a significant incident, we can restore our most critical value chains in a coordinated and efficient manner, with consistent and appropriate Recovery Time Objectives (RTOs) for all dependencies.

What You’ll Do

• Value Chain Mapping: Collaborate with stakeholders across all business functions (including Commercial, Operations, Logistics, and Technology) to map out end-to-end business value chains.
• Dependency Analysis: Identify and document the critical business processes, applications, systems, and third-party services that support each value chain.
• Gap Analysis: Review existing Business Continuity Plans (BCPs) to identify weaknesses and inconsistencies when viewed from a value chain perspective.
• Prioritisation Modelling: Develop a framework for prioritising the recovery of value chains based on business impact, customer commitments, and revenue generation.
• RTO Realignment: Analyse and propose updated RTOs for all underlying systems and applications, ensuring they are aligned with the recovery sequence of the value chain they support.
• Stakeholder Management: Facilitate workshops and interviews with senior stakeholders to gather requirements, validate findings, and build consensus.
• Documentation & Reporting: Create clear and comprehensive documentation of the value chains, dependencies, and the proposed recovery strategy.

Who You Are

Essential:

• Proven experience working as a Business Analyst on complex, cross-functional projects.
• Deep understanding of Business Continuity Planning (BCP), Disaster Recovery (DR) principles, and industry best practices.
• Demonstrable experience in business process mapping, modelling, and analysis.
• Experience with value chain analysis is highly advantageous.
• Exceptional analytical and problem-solving skills, with the ability to understand and navigate highly complex, interdependent systems.
• Excellent communication and interpersonal skills, with a proven ability to engage with and influence senior stakeholders.
• A self-starter attitude, capable of working with autonomy to drive the project forward in a fast-paced environment.

Desirable:

• Experience within the retail, e-commerce, or logistics sectors.
• Knowledge of how cyber security incidents can impact business operations and continuity.
• A relevant professional certification in Business Analysis (e.g., BCS) or Business Continuity (e.g., CBCI).
• Experience delivering high-impact outcomes on a short-term contract basis.

What’s In It For You

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.