Business Analyst – Billing
Posted 5 days ago by 1755833302
Negotiable
Undetermined
Undetermined
Warren, New Jersey
Summary: In the role of Business Analyst – Billing, you will oversee and enhance billing processes for various utility accounts, ensuring accuracy and efficiency. Your responsibilities will include managing projects, conducting research, and collaborating with internal and external stakeholders to resolve billing issues. The position requires delivering exceptional customer support and developing reports to aid business operations. This is a 12-month contract position based in Warren, NJ.
Key Responsibilities:
- Provide account management support for business, commercial, industrial, and government customers.
- Coordinate and prioritize daily workflow for the account management team.
- Monitor work queues and department metrics to ensure service level targets are met.
- Prepare reports and dashboards to support business operations.
- Investigate and resolve customer requests, complaints, and billing issues through coordination with vendors and internal stakeholders.
- Recommend enhancements to business processes, tracking systems, and training programs.
- Support escalated calls, enrollment, invoicing, claims resolution, and related tasks.
- Conduct analyses and prepare reports for operational and technical support.
- Assist in continuous improvement initiatives through process design and modification.
Key Skills:
- Strong communication skills with the ability to interact with customers, internal teams, and external partners.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Knowledge of customer account management, billing, invoicing, or claims processes.
- Analytical and problem-solving skills with attention to detail.
- Proficiency in report development and dashboard preparation.
- High school diploma or equivalent required.
- Bachelor’s degree or equivalent experience preferred.
- Minimum of 2–3 years of relevant experience in customer service, sales, customer accounting, billing, or revenue recovery.
Salary (Rate): £27.23 hourly
City: Warren
Country: United States
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title:
Business Analyst – Billing
Location:
Warren, NJ
Schedule:
Standard Office Hours
Duration:
12-Month Contract
Pay Rate Range:$27.23 – $29.26 per hour
Job Overview
In this role, you will manage and maintain accurate billing processes across multiple utility accounts. Responsibilities include handling small to medium projects, conducting quantitative and qualitative research, designing and modifying processes, and developing reports. The role involves coordinating with internal teams and external partners, resolving billing issues, processing adjustments and collections, and delivering high-quality customer support for escalated billing concerns.
Job Responsibilities
- Provide account management support for business, commercial, industrial, and government customers.
- Coordinate and prioritize daily workflow for the account management team.
- Monitor work queues and department metrics to ensure service level targets are met.
- Prepare reports and dashboards to support business operations.
- Investigate and resolve customer requests, complaints, and billing issues through coordination with vendors and internal stakeholders.
- Recommend enhancements to business processes, tracking systems, and training programs.
- Support escalated calls, enrollment, invoicing, claims resolution, and related tasks.
- Conduct analyses and prepare reports for operational and technical support.
- Assist in continuous improvement initiatives through process design and modification.
Knowledge & Skills
- Strong communication skills with the ability to interact with customers, internal teams, and external partners.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Knowledge of customer account management, billing, invoicing, or claims processes.
- Analytical and problem-solving skills with attention to detail.
- Proficiency in report development and dashboard preparation.
Education & Experience
- High school diploma or equivalent required.
- Bachelor’s degree or equivalent experience preferred.
- Minimum of 2–3 years of relevant experience in customer service, sales, customer accounting, billing, or revenue recovery.
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